Plantronics + Polycom. Now together as Poly Logo

Trio 8800 feature.lync.hideSignOut="1" not applied

SOLVED
Highlighted
Occasional Advisor

Trio 8800 feature.lync.hideSignOut="1" not applied

Hello,
we've deployed serveral Polycom Trio 8800. Users seem to like the sign off button. Therefore we like to remove this button.

The Trio 8800 is now on version 5.4.3.2389. Devices are registered at Skype for Business Server 2015 CU3 Enterprise Edition Pool.
I've tried to provision a Trio 8800 via USB stick which worked execpt that the Lync.cfg or settings of it was not applied as intended.


No per-phone deployment. One config for all via 000000000000.cfg.

 

Unfortunately the following settings of Lync.cfg were not applied and the hideSignOut="1" is not applied.

 

000000000000.cfg as-is

 

<?xml version="1.0" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- For information on configuring Polycom VoIP phones please refer to the -->
<!-- Configuration File Management white paper available from: -->
<!-- http://www.polycom.com/common/documents/whitepapers/configuration_file_management_on_soundpoint_ip_phones.pdf -->
<APPLICATION APP_FILE_PATH="sip.ld" DECT_FILE_PATH="3111-17823-001.dect.ld" CONFIG_FILES="" SERVICE_FILES="" 
MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" 
CONTACTS_DIRECTORY="" LICENSE_DIRECTORY="" USER_PROFILES_DIRECTORY="" CALL_LISTS_DIRECTORY="" COREFILE_DIRECTORY="">
<APPLICATION_SPIP300 APP_FILE_PATH_SPIP300="sip_213.ld" CONFIG_FILES_SPIP300="phone1_213.cfg, sip_213.cfg" />
<APPLICATION_SPIP500 APP_FILE_PATH_SPIP500="sip_213.ld" CONFIG_FILES_SPIP500="phone1_213.cfg, sip_213.cfg" />
<APPLICATION_SPIP301 APP_FILE_PATH_SPIP301="sip_318.ld" CONFIG_FILES_SPIP301="phone1_318.cfg, sip_318.cfg" />
<APPLICATION_SPIP320 APP_FILE_PATH_SPIP320="sip_335.ld" CONFIG_FILES_SPIP320="" />
<APPLICATION_SPIP330 APP_FILE_PATH_SPIP330="sip_335.ld" CONFIG_FILES_SPIP330="" />
<APPLICATION_SPIP430 APP_FILE_PATH_SPIP430="sip_327.ld" CONFIG_FILES_SPIP430="phone1_327.cfg, sip_327.cfg" />
<APPLICATION_SPIP501 APP_FILE_PATH_SPIP501="sip_318.ld" CONFIG_FILES_SPIP501="phone1_318.cfg, sip_318.cfg" />
<APPLICATION_SPIP600 APP_FILE_PATH_SPIP600="sip_318.ld" CONFIG_FILES_SPIP600="phone1_318.cfg, sip_318.cfg" />
<APPLICATION_SPIP601 APP_FILE_PATH_SPIP601="sip_318.ld" CONFIG_FILES_SPIP601="phone1_318.cfg, sip_318.cfg" />
<APPLICATION_SPIP670 APP_FILE_PATH_SPIP670="sip_404.ld" CONFIG_FILES_SPIP670="" />
<APPLICATION_SSIP4000 APP_FILE_PATH_SSIP4000="sip_318.ld" CONFIG_FILES_SSIP4000="phone1_318.cfg, sip_318.cfg" />
<APPLICATION_SSIP6000 APP_FILE_PATH_SSIP6000="sip_404.ld" CONFIG_FILES_SSIP6000="" />
<APPLICATION_SSIP7000 APP_FILE_PATH_SSIP7000="sip_404.ld" CONFIG_FILES_SSIP7000="" />
</APPLICATION>

 

Snippet Config\Lync.cfg

<feature>
<feature.certRenewBackOff feature.certRenewBackOff.enabled="1">
</feature.certRenewBackOff>
<feature.lync feature.lync.hideSignInSignOut="1" feature.lync.hideSignOut="1">
<feature.lync.abs feature.lync.abs.enabled="0" feature.lync.abs.maxResult="12">
</feature.lync.abs>
</feature.lync>
<feature.lyncbtoe>
<feature.lyncbtoe.autosignin>
<feature.lyncbtoe.autosignin.signoff feature.lyncbtoe.autosignin.signoff.enabled="0">
</feature.lyncbtoe.autosignin.signoff>
</feature.lyncbtoe.autosignin>
</feature.lyncbtoe>
</feature>



Any ideas why this setting is not applied? Is this maybe not possible due to SFB?

 

Helpful answers are appreciated.

 

Thank you in advance.

 

Best Regards
Erik

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: Trio 8800 feature.lync.hideSignOut="1" not applied

Hello Erik

Only looking at this from my mobile phone but where in the 0000000000.cfg are you telling the trio to load the Lync.cfg ?

Replied via a mobile device



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Advisor

Re: Trio 8800 feature.lync.hideSignOut="1" not applied

I've now added the file here: 

<APPLICATION APP_FILE_PATH="sip.ld" DECT_FILE_PATH="3111-17823-001.dect.ld" CONFIG_FILES="config\lync.cfg" 
SERVICE_FILES="" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY=""
LICENSE_DIRECTORY="" USER_PROFILES_DIRECTORY="" CALL_LISTS_DIRECTORY="" COREFILE_DIRECTORY="">
Message 3 of 7
Occasional Advisor

Re: Trio 8800 feature.lync.hideSignOut="1" not applied

It says some files are missing.

 

0920163846|cfg |*|00|Prov|Starting to provision
0920163847|xml |*|00|Initial log entry. Current logging level 4
0920163847|cfg |*|00|Prov|Starting to update 3111-65290-001.sip.ld
0920163847|cfg |4|00|Prov|Some configuration files could not be obtained, reverting to previous config
0920163847|cfg |*|00|Prov|Finished updating configuration
Message 4 of 7
Polycom Employee & Community Manager

Re: Trio 8800 feature.lync.hideSignOut="1" not applied

Hello Erik

does the memory stick contain this sub directory ?

 

Please check your logs as it should tell you what files are missing.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Occasional Advisor

Re: Trio 8800 feature.lync.hideSignOut="1" not applied

I've re-read the following posts which helped:

  1. http://community.polycom.com/t5/VoIP/FAQ-What-does-the-message-quot-Missing-files-config-reverted/td...
  2. http://community.polycom.com/t5/VoIP/FAQ-How-can-I-provision-the-RealPresence-Trio-8800-and-or-Visua...

Finally I removed all the stuff I did not need as in 2. described or noticable in the screenshots. So I copied the lync.cfg, renamed it to trio.cfg and wrote trio.cfg in the Config_File in the 00...00.cfg. So the settings were applied. Successfully and the files were found. :)

Message 6 of 7
Occasional Advisor

Re: Trio 8800 feature.lync.hideSignOut="1" not applied

Thank you! :)

Message 7 of 7