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Trio 8800 hybrid registration default call mode

SOLVED

Trio 8800 hybrid registration default call mode

Hi,

 

We are using hybrid line registration which is pretty cool.

 

Firstly my setup:

  • Model RealPresence Trio 8800
  • Part.no. 3111-65290-001 Rev:A
  • Software version UC 5.5.2.11338

If I have enabled "Video" and "Auto Start Video" (Preferences -> Video Processing) then SIP doesn't work (can't call but can be called). If disable these feauture then works (call and be calles).

 

User xf86 (http://community.polycom.com/t5/Polycom-Labs-for-Voice/RealPresence-Trio-Experimental-Feature-Hybrid...)

has experienced the same issue but set "default call mode" as Audio instead of Video.

 

How can I do this?

 

Thanks

 

 

 

Message 1 of 7
6 REPLIES
Highlighted
Advisor

Re: Trio 8800 hybrid registration default call mode

Hi,

Try this: Settings - advanced - default call mode - here you have to set audio.

I did it and now I can call out without any problem.

Jiri
Message 2 of 7

Re: Trio 8800 hybrid registration default call mode

that explains a lot; I don't have/see the advanced settings. I got an email from our reseller hoe set the default mode in a config file so I have it solved. Do you know how enable the advanced mode?

Message 3 of 7
Advisor

Re: Trio 8800 hybrid registration default call mode

Hi,

You have to do this on phone. You have to use display. No on web-settings. Do you understand now? Jiri
Message 4 of 7

Re: Trio 8800 hybrid registration default call mode

Hi Jiri,

 

Thanks for getting back!

 

In the end I found a config setting: video.callMode.default="audio" but I can confirm that your solution is working and better than hacking config files

 

Thanks for your help

Message 5 of 7
Occasional Visitor

Re: Trio 8800 hybrid registration default call mode

I'm using a TRIO as per below:

  • Model RealPresence Trio 8800
  • Part.no. 3111-65290-001 Rev:A
  • Software version UC 5.5.2.11338

I want to configure the device for hybrid registration but can only see "Line 1". 

What should i do to see Line 2 and Line 3?

 

Please help. 

Message 6 of 7
Advisor

Re: Trio 8800 hybrid registration default call mode

Hi,

unzip this file and import to trio. After this you will have line 1 ,2,3.

 

Jirka