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Trio 8800 version 5.9.0.10869 Unable to dial out with Skype for Business

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Occasional Visitor

Trio 8800 version 5.9.0.10869 Unable to dial out with Skype for Business

I have successfully logged into skype for business and can open a line, but when i dial, i get a busy dial tone. I have tried numbers that I know are not engaged.

 

I have attached config log and error log

3 REPLIES 3
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Polycom Employee & Community Manager

Re: Trio 8800 version 5.9.0.10869 Unable to dial out with Skype for Business

Hello @empirebiz ,

 

welcome to the Poly Community.


You may started out on 5.9.0 but Skype for Business downgraded the unit:

 

000027.324|so   |*|00|Application, main: Label=SIP, Version=LeafElbe 5.5.2.11217 06-Sep-17 06:32

From the Skype for Business FAQ:

 

Feb 02, 2016 Question:How can I prevent a Poly Phone to be downgraded/upgraded automatically via Skype for Business and/or Office365?

Resolution:For Skype for Busines please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 in addition please set the EnableDeviceUpdate to false as explained => here <=

 

In addition, the log does not show you trying to dial anything:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: Trio 8800 version 5.9.0.10869 Unable to dial out with Skype for Business

Hi Steffen,

 

I have edited out all the commands per the details provided in the link, but the same issue occurs. Is there any additional information I can provide to assist?

 

See attached screen shot for edited settings

Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 version 5.9.0.10869 Unable to dial out with Skype for Business

Hello @empirebiz ,

 

the posted FAQ has troubleshooting steps so you can check the logs.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4