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Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

SOLVED
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Frequent Advisor

Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

Seeing an is on the Trio8800 with 5.4.2.5400.

 

When in a multiparty call hosted on a Lync / SfB AVMCU, when someone in the call shares content the Trio8800 disconnectes from the call.

 

This behaviour is not presnet in 5.4.1.17597

 

I’ve opened case # 1-2602870131

 

James

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions
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Frequent Advisor

Re: Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

I was advised yesterday that this issue will be resolved in the "...next 5.4.3 maintenance release. The release should be out the end of this week or the beginning of next."

 

James

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Message 6 of 9
8 REPLIES 8
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Polycom Employee & Community Manager

Re: Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

Hello James,

Have you got a few more details ?

 

  • How many Participants?
  • What type of participants?
  • If LYNC clients what LYNC client Version?

 

We would need SIPT at debug Level and Support Object at Event 2 to begin with as logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Highlighted
Frequent Advisor

Re: Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

I've been able to reproduce the issue with 3 endpoints joined to a schedueld call where the Trio8800 is one of the 3.

 

  1. Trio8800
  2. VVX600 w/BToE
  3. SfB 16.0.4312.1000 (BToE w/ VVX600) Content share from this client.

I've see but not reproduced with Lync 2013 client.

I've see but not reprodiced with more Lync clients and PSTN callers.

 

I've forwarded the logs to the reseller who as added them to the open ticket.

Message 3 of 9
Highlighted
Regular Advisor

Re: Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

Any update on this?  I'm experiencing the same exact issue.  Rolled back the software and the TRIO is stable for now.

 

 

Sean

Message 4 of 9
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

Hello Sean,

welcome to the Polycom Community.

I assume James ticket is 1-2602870131 and it is still with Engineering.

 

I can only encourage you to open a ticket in parallel.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 9
Highlighted
Frequent Advisor

Re: Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

I was advised yesterday that this issue will be resolved in the "...next 5.4.3 maintenance release. The release should be out the end of this week or the beginning of next."

 

James

View solution in original post

Message 6 of 9
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

Hello James,

thanks for providing this update on your case and it should be released noted as VOIP-116579

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
Highlighted
Regular Advisor

Re: Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

Thanks James, much appreciated.

Message 8 of 9
Highlighted
Frequent Advisor

Re: Trio 8800 w/ 5.4.2.5400 disconnects from multiparty call when content is shared

This issue has been redsolved in 5.4.3.2007 / 5.4.3 Rev AA

Message 9 of 9