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Trio Failing to Join Meetings then Rebooting with 5.4.4AA

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Trio Failing to Join Meetings then Rebooting with 5.4.4AA

I've encountered an error with multiple users after loading 5.4.4AA on a Trio PN 2201-65290-019 last night.  When hitting the join meeting the Trio will auto reboot.  Below is the output of the log right before the reboot.

 

1117120145|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:<user>@<company>.com;gruu;opaque=app:conf:focus:id:3VM9N2YN?conversation-id=KZguTX11i;subject=<meeting name removed>) Output Url(sip:<user>@<company>.com;gruu;opaque=app:conf:focus:id:3VM9N2YN?conversation-id=KZguTX11i;subject=<meeting name removed>) isCallLogRejoin(0)
1117120156|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1117120156|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1117120156|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1117120156|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1117120200|ice  |5|00|soIceChannelDataSendToStack: sendto() call failed. channel 27 len 28 result -1 err=0
1117120200|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=41 PLen-4=249048 Pos=36 BLen=43
1117120200|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=241 PLen-4=261460 Pos=32 BLen=95
1117120200|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=66 PLen-4=256436 Pos=32 BLen=95
1117120200|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=71 PLen-4=72768 Pos=32 BLen=95
1117120200|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=122 PLen-4=130692 Pos=32 BLen=95
1117120200|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=15 PLen-4=204208 Pos=32 BLen=95
1117120200|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=5 PLen-4=23064 Pos=32 BLen=95
000020.211|log  |*|00|---------- Initial log entry ----------

 

After the reboot and a couple of tries to rejoin the meeting it was able to connect.  The log of that connection is below.

 

1117120321|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:<user>@<company>.com;gruu;opaque=app:conf:focus:id:3VM9N2YN?conversation-id=KZguTX11i;=<meeting name removed>) Output Url(sip<user>@<company>.com;gruu;opaque=app:conf:focus:id:3VM9N2YN?conversation-id=KZguTX11i;subject=<meeting name removed>) isCallLogRejoin(0)
1117120323|ice  |5|00|soIceChannelDataSendToStack: sendto() call failed. channel 5 len 28 result -1 err=0
1117120326|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1117120326|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1117120326|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1117120326|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1117120345|mr   |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring res 1 8 file /0004f2fd25ea-app.log
1117120345|copy |4|00|Configuration of URL failed
1117120351|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:<user>@<company>.com;gruu;opaque=app:conf:focus:id:3VM9N2YN?conversation-id=KZguTX11i;subject=<meeting name removed>) Output Url(sip:<user>@<company>.com;gruu;opaque=app:conf:focus:id:3VM9N2YN?conversation-id=KZguTX11i;subject=<meeting name removed>) isCallLogRejoin(0)
1117120352|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1117120352|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1117120352|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1117120352|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1117120356|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=221 PLen-4=188116 Pos=36 BLen=43
1117120356|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=214 PLen-4=117044 Pos=32 BLen=95
1117120356|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=137 PLen-4=19660 Pos=32 BLen=95
1117120356|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=176 PLen-4=94336 Pos=32 BLen=95
1117120356|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=164 PLen-4=114280 Pos=32 BLen=95
1117120356|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=110 PLen-4=228548 Pos=32 BLen=95
1117120356|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=75 PLen-4=100972 Pos=32 BLen=95
1117120357|copy |4|00|Configuration of URL failed
1117120357|clist|4|00|dbIO::processResult:no host
1117120415|mr   |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring res 1 8 file /0004f2fd25ea-app.log
1117120422|copy |4|00|Configuration of URL failed
1117120424|mr   |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring res 0 8 file /0004f2fd25ea-plcmsyslog.tar.gz
1117120424|copy |4|00|Configuration of URL failed
1117120426|mr   |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring res 0 8 file /0004f2fd25ea-plcmsyslog.tar.gz
1117120426|copy |4|00|Configuration of URL failed
1117120429|mr   |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring res 0 8 file /0004f2fd25ea-plcmsyslog.tar.gz
1117121257|so   |4|00|No server to upload 2 core files to
1117121744|ice  |5|00|soIceChannelDataSendToStack: sendto() call failed. channel 21 len 530 result -1 err=4
1117121744|so   |4|00|[SoNcasC]: - inuseCalls value:0 will <0 [poolIx]:1
1117121744|so   |4|00|[SoNcasC]: - inuseCalls value:0 will <0 [userIx]:0
1117121754|pgui |4|00|UM service is 0 and play on phone service is 0
1117121754|pgui |4|00|'vvm' service is not available
1117121757|copy |4|00|Configuration of URL failed
1117121757|clist|4|00|dbIO::processResult:no host
1117121854|pgui |4|00|UM service is 0 and play on phone service is 0
1117121854|pgui |4|00|'vvm' service is not available

 

I've had to roll back to 5.4.3.2400 due to this unit being in production.  It appears that most of those errors are present after rolling back to 5.4.3.2400 so the logs may not be helpful.  The log of that successful connection post roll back is below.

 

1117130916|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:<user>@<company>.com;gruu;opaque=app:conf:focus:id:FH387JFG?conversation-id=Y63l7sDZw9;subject=<meeting name removed>) Output Url(sip:<user>@<company>.com;gruu;opaque=app:conf:focus:id:FH387JFG?conversation-id=Y63l7sDZw9;subject=<meeting name removed>) isCallLogRejoin(0)
1117130916|sip  |4|00|[CCccpManager::getModelAndLock] Failed to get Model using 0x2d4ce88 medSess
1117130916|sip  |4|00|[CStkCccp::processCccpMsg] getModelAndLock failed
1117130916|sip  |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found
1117130916|sip  |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found
1117130916|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1117130916|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1117130916|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1117130916|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1117130920|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=77 PLen-4=195932 Pos=36 BLen=43
1117130920|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=70 PLen-4=39204 Pos=32 BLen=95
1117130948|copy |4|00|Configuration of URL failed
1117130948|clist|4|00|dbIO::processResult:no host
1117130957|so   |4|00|[SoNcasC]: - inuseCalls value:0 will <0 [poolIx]:1
1117130957|so   |4|00|[SoNcasC]: - inuseCalls value:0 will <0 [userIx]:0
1117131048|copy |4|00|Configuration of URL failed
1117131048|clist|4|00|dbIO::processResult:no host
1117131115|pgui |4|00|UM service is 0 and play on phone service is 0
1117131115|pgui |4|00|'vvm' service is not available
Message 1 of 2
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Polycom Employee & Community Manager

Re: Trio Failing to Join Meetings then Rebooting with 5.4.4AA

Hello Scott1,

We need our support team to look at this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Trio Failing to Join Meetings then Rebooting with 5.4.4AA

Hello Scott1,

We need our support team to look at this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2