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Trio - Skype Conference

SOLVED
Advisor

Trio - Skype Conference

Is anyone else experiencing issues when trying to present content in Skype conference. When our Trio is part of Skype conference it cannot present content to Visual+. Works perfect when point to point.

Lync Server 2013 On-Premise
Latest firmware version on Trio
Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Trio - Skype Conference

Hello JRFoster,

welcome back to the Polycom Community.

 

Most or nearly all of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".

 

If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you. In some of them you had assistance from Polycom support so a quick follow up can be useful.

 

Could you therefore kindly go over them and mark or answer as appropriate?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

 

RecentlyAnswered.PNG

 

In addition stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

 

Please therefore always post the exact complete build id.

 

Do you have any logs of this new issue? Can you always replicate it and do you get any errors?

 

We would need the following:

 

  • Settings > Logging > Global Log Level Limit > Debug
  • Settings > Logging > Log File Size (Kbytes) > 512
  • Settings > Logging > Module Log Level Limits > SIPt > Debug
  • Settings > Logging > Module Log Level Limits > Support Objects > Event 2


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Frequent Advisor

Re: Trio - Skype Conference

What version of the Skype for Business client are you running?  The Trio currently does not support VBSS.    Does it work when sharing a specific program rather than the entire desktop? 

 

If so, then you'll need to turn off VBSS on the client or the server via PowerShell commands until Polycom wakes up and patches their product.

Message 3 of 5
Polycom Employee & Community Manager

Re: Trio - Skype Conference

Hello philliplyle,

welcome back to the Polycom Community.

The original poster did not provide these details or what Skype for Business client he is using but the Skype for Business FAQ contains:

 

Jun 15, 2016 Question:Unable to receive content from a Skype for Business 2016 client

Resolution:The RealPresence Trio 8800 does currently not support VBSS. please check => here <= as a workaround


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Highlighted
Advisor

Re: Trio - Skype Conference

Issue resolved. It ended up being a bad cable between Visual+ and Trio. Go figure!
Message 5 of 5