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Trio USB Passthrough Issue - Trio crashes/reboots

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Frequent Advisor

Trio USB Passthrough Issue - Trio crashes/reboots

Hi,

since USB Passthrough is a sandbox feature we probably cannot open a SR on the issue below:


We have connected a Trio 8800 (SfB base profile, line 1 registered to SfB, line 2 to CUCM and BlueJeans unregistered on line 3) via USB passthrough to Win10 laptops for this test at the customer.

The Trio 8800 is paired with a VisualPro/EEIV-12x.

The Polycom Trio 8800 restarts with USB passthrough connected when you'll join first time a SfB meeting from the SfB desktop client on the laptop, after the reboot it works fine.

We've tested both Trio 8800 Software 5.9.1 Rev AA & 5.9.1 Rev AB, and tested it also on two different Win10 laptops for this test, the Trio always reboots first time you'll join a SfB meeting.
VPro has the latest software 6.2.2

Does anyone else have the same issue?

BR
Chris

Message 1 of 4
3 REPLIES 3
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Visitor

Re: Trio USB Passthrough Issue - Trio crashes/reboots

Hi,

 

We have the same issue with a VisualPro + EagleEye Acoustic Camera with the last firmware on Trio but with firmware 6.0.2 on VisualPro.

 

Also, the application is crashing when we click on the screen mirroring button.

 

Best regards,

 

Cyrille

Message 2 of 4
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Polycom Employee & Community Manager

Re: Trio USB Passthrough Issue - Trio crashes/reboots

Hello @Cyrille ,

 

Welcome back to the Poly Community.


I am not aware of a VisualPro software 6.0.2 so please use a supported version like 6.2.2 and if this still fails to wait until the feature becomes GA and then open a ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Visitor

Re: Trio USB Passthrough Issue - Trio crashes/reboots

Sorry, the firmware version I've mentionned is not correct. The firmware we are using is 6.2.0.2 on a RPG310.

 

Best regards,

 

Cyrille Demaret

Message 4 of 4