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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

We have some Polycom Trio devices (5.4.0.12856)

It seems as these devices constantly are trying to use 224.0.1.129 which we assume is a multicast address for PTP (Precision Time Protocol.)

Can we turn this off since the devices are not getting any responses on our network?

We assume that our working NTP servers are good enough - or do we really need PTP as well?

/mk

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Kressmark,

just to follow this up as this is actually used to synchronize between the Trio and the Visual+

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello Kressmark,

As already mentioned by myself in your other post you are not using the latest software on your Trio so I can only suggest to upgrade to the currently latest released 5.4.1.17597.

 

This may be caused by the underlying OS and I am not aware that you can currently disable this.

 

If that would be a requirement for your setup please follow this up as explained in the FAQ here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Kressmark,

just to follow this up as this is actually used to synchronize between the Trio and the Visual+

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

Yes, that seems to be the case. Then I will not mess around with it. Thanks for the answer!

 

/mk

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