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Trio device usage

Trio device usage

Hi

 

I've a trio 8800 running on version 5.7.2.3205, i've registered this device in to SFB using pin and extension. Now some users are connecting the same trio device to their laptop SFB client using USB cable and trying to use it as a speaker/mic. Is it a recommended way to use the trio device like this.

 

And what would be the impact for the calls happening over a skype client which is using the trio device as a speaker/mic using a USB cable.

 

Thanks

Aravind S

 

Thanks

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Trio device usage

Hello @Aravindhan srinivasan ,

welcome back to the Polycom community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of

feedback.

 

For your new question I would assume the original Phone UI aka the phone itself to have a higher priority but not knowing your exact setup etc. I would be guessing.

 

What is the use case of using the USB connection rather than the phone itself?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6

Re: Trio device usage

Hi

 

My customers are willing/trying to use trio device as speaker and mic for the conference calls, which is initiated from laptop skype client. When i checked the trio devcie its already registered with skype and hence that device is having the base profile has "Skype for Business".

 

So is it recommended to use the trio as a Speaker/Mic for the laptop skype client using a USB cable when the trio device is already registered with Skype using pin and extension.

 

Thanks

Aravind S

Message 3 of 6
Polycom Employee & Community Manager

Re: Trio device usage

Hello @Aravindhan srinivasan ,

 

what you are describing is how versatile the Poly Trio actually is.

 

If used in Skype for Business base profile it also has the ability to still be used as a USB Speaker and Microphone.

 

This of course is dependent on having the actual physical cable ready in the room.

 

In addition a mobile phone can be connected using Bluetooth.

 

Another option is the USB optimized mode where there is no Skype / SIP registration on the device and the UI changes to be a dedicated USB Speaker / Microphone.

 

Another option is the Hybrid registration described in detail => here <=

 

If you have any follow up questions please have your organisation work with a Polycom sales engineer.

 

You also always have the option to raise a support ticket.

In order to raise a support ticket you usually need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6

Re: Trio device usage

Hi

 

I would like to know, whether we are using the trio in a poly recommended way. yes I know that its a versatile device, but when i use this device in a versatile way we are facing some call disconnections especially when it has been connected as a Speaker/MIC to the laptop using USB cable and call has been initiated from laptop skype client. So please provide your inputs on this.

 

Thanks

Aravind S

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Trio device usage

Hello @Aravindhan srinivasan ,

 

please test this using a currently supported software version like UC Software 5.8.0 Rev AC.

 

If this still fails I already outlined the next step:


@SteffenBaierUK wrote:

Hello @Aravindhan srinivasan ,

 

If you have any follow up questions please have your organisation work with a Polycom sales engineer.

 

You also always have the option to raise a support ticket.

In order to raise a support ticket you usually need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


I personally worked with your organisation before so it should be very easy for you to get a case opened.

 

Best Regards

 

Steffen Baier

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6