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Trio with firmware and photo integration

Occasional Contributor

Trio with firmware and photo integration



I'm trying to use the new photo function of the last Trio firmware without success.


I have set the following setting: 




We have pictures configured in our Skype For Business but no photo is displayed on the Trio.


Is there a module I can increase the log level to try to identify the problem?


Best regards,


Cyrille Demaret



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Polycom Employee & Community Manager

Re: Trio with firmware and photo integration

Hello @Ziki ,


welcome to the Poly Community.

I suggest:


  • Settings > Logging > Global Settings > Global Log Level Limit > Debug
  • Settings > Logging > Module Log Level Limits > Presentation > Debug


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2