I have four Trios running 18.104.22.1689 and one newly deployed running 22.214.171.12497. When I went to update them to the new firmware they all report:
"Failed to fetch available software from the Polycom Hosted server. Please try again later or contact your Network Administrator if the problem persists."
I confirmed that the network allows connection to downloads.polycom.com and I was able to update a Group Series 500 earlier this week with no issues.
Any ideas how to trouble shoot this?
Solved! Go to Solution.
Did you solve your issue => here <= aka HDMI lead or RMA and also your license issue?
Please post some logs:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
With the debugging turned on we found that the traffic to Polycom from all the Trios was getting blocked internally by websense. A change is in progress to allow traffic again.
Thanks for the assistance!