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Two mirrored Trio 8800's extra chatty with EWS.

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Visitor

Two mirrored Trio 8800's extra chatty with EWS.

Recently I setup two Polycom Trio 8800's mirrored running on v5.9 and it works great. Except they are hitting our EWS in the logs more then our Active Sync traffic. At first I thought it might be the software version but downgradding to v5.8 didn't change the amount of requests. The logs show a lot of POST, RPC IN/OUT, and exchangecookies about 20+ times a second. Is this something that should be expected when the 8800's are mirrored? It does not look normal at all.

 

Exchange 2010 On-Prem and Lync Server 2013 On-Prem

 

Thank you.

Message 1 of 4
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Polycom Employee & Community Manager

Re: Two mirrored Trio 8800's extra chatty with EWS.

Hello @nameless ,

 

welcome to the Poly Community.

The first question should be if you have daisy chained these units? If yes did you make any modification to the 2nd unit as you do not need to!

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 4
Visitor

Re: Two mirrored Trio 8800's extra chatty with EWS.

Steffen,

 

Correct they are daisy chained. One is set as the Hub and the other is the paired device. Both on the same firmware. The only modification I did to the second unit (device) was added the root CA certificate and provisioning server address. Then I set it into device mode and followed the instructions. Which I might add were well done.

 

Do you think doing that could cause problems when they become mirrored? If so should I set the second unit back to defaults and only set it to Device and let the mirroring do the rest?

 

Thank you Steffen!

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Two mirrored Trio 8800's extra chatty with EWS.

Hello @nameless ,

 

No configuration other than changing the 2nd unit from a hub should be required.

 

How do you measure these connections?

 

I suggest you get this into support.

 

In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4