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UC 5.5.0 on VVX phone, off hook screen

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Advisor

UC 5.5.0 on VVX phone, off hook screen

I am using UC 5.5.0 on a VVX600 and would like to know if it is possible to have the Skype users that have the status showing on the phone screen to stay there when I go off hook so I can press one of them to call.  I am not sure what the screen is called that shows the Skype users and their status. I tried up.OffHookLineView.enabled 1/0 and up.OffHook.IdleBrowswerView.enabled 1/0 and that doesn't seem to make a difference.  Thanks

 

Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: UC 5.5.0 on VVX phone, off hook screen

Hello RonR,

Again, just a reminder, UC Software 5.5.0 is not supported in LYNC Base Profile so I cannot answer some of the questions.

 

I can only recommend you to contact a Polycom Sales Engineer to be part of any Beta Testing for this software. I already explained this in similar words in my reply to yourself in your other post => here <=

 

UC Software 5.5.0 is classed as Beta and we do not discuss Beta Software in this community.

 

To get back to my original reply:

 

<polycom up.offHookAction.none="1" />

 

  • The above Parameter does what it describes aka nothing when the Handset is lifted. The phone will show the exacts same view as with the handset placed on the phone. No Dialtone is played unless the line is selected
    In order to make a call simply start dialing digits or press one of the contacts

 

<test up.OffHookLineView.Enabled="1" />
  • In OpenSIP mode this parameter acts similar to the above but it does play the dialtone. This Parameter was only introduced in UC Software 5.4.4 and I am currently clarifying internally if this "should" work in LYNC base profile.

 

<test up.OffHookIdleBrowserView.enabled="1" />

 

  • This Parameter was only added in UC Software 5.5.0 and as OpenSIP is the only supported platform for this parameter works as expected in OpenSIP

As waltersjoshua already replied simply pressing your Name when the handset is lifted will also bring you back to the line view.

 

Could you kindly go ahead and either use one of the working and supported solutions or if not feasible please go ahead and work with your Polycom reseller and/or Polycom Sales Engineer and request this as a feature request.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 8 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: UC 5.5.0 on VVX phone, off hook screen

Hello RonR,

welcome to the Polycom Community.

The community's Skype FAQ and the Release notes contains this post / information here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

 

The Software you are currently using is unsupported for Skype / Lync

 

In regards to your question itself once a supported Version is used I can only recommend to always consult the FAQ's

 

Jan 22, 2014 Question: How can I prevent the phone from automatically accessing a line when the Handset is lifted?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
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Occasional Visitor

Re: UC 5.5.0 on VVX phone, off hook screen

Im not sure if it can be set as the default, however if you press your name in the upper left hand corner while the phone is off hook, it will expand and show your "favorite" contacts. That should accomplish what you are looking to do. 

Message 3 of 10
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Advisor

Re: UC 5.5.0 on VVX phone, off hook screen

Joshua, this sounds close.  We want the phone to go off hook, but still show the Skype favorites.  if we could make pressing the name in the upper left hand corner the default when going off hook, we would be good.  Steffen, is that possible?

Message 4 of 10
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Polycom Employee & Community Manager

Re: UC 5.5.0 on VVX phone, off hook screen


@SteffenBaierUK wrote:

 

In regards to your question itself once a supported Version is used I can only recommend to always consult the FAQ's

 

Jan 22, 2014 Question: How can I prevent the phone from automatically accessing a line when the Handset is lifted?

Resolution: Please check => here <=




 

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 10
Highlighted
Advisor

Re: UC 5.5.0 on VVX phone, off hook screen

Stetffen, this is close, but not complete.  I want it to go off hook for dialtone while retaining the screen that is on before going offhook.  I thought some of the new features mentioned in 5.5 would allow this.

Message 6 of 10
Highlighted
Advisor

Re: UC 5.5.0 on VVX phone, off hook screen

Specifically I am looking at  up.OffHookLineView.Enabled  and up.OffHookIdleBrowserView.enabled.  I set each to 1 and 0 and the VVX600 phone doesn't seem to do anything differently.  I would think these settings would apply when the phone goes offhook.

Message 7 of 10
Polycom Employee & Community Manager

Re: UC 5.5.0 on VVX phone, off hook screen

Hello RonR,

Again, just a reminder, UC Software 5.5.0 is not supported in LYNC Base Profile so I cannot answer some of the questions.

 

I can only recommend you to contact a Polycom Sales Engineer to be part of any Beta Testing for this software. I already explained this in similar words in my reply to yourself in your other post => here <=

 

UC Software 5.5.0 is classed as Beta and we do not discuss Beta Software in this community.

 

To get back to my original reply:

 

<polycom up.offHookAction.none="1" />

 

  • The above Parameter does what it describes aka nothing when the Handset is lifted. The phone will show the exacts same view as with the handset placed on the phone. No Dialtone is played unless the line is selected
    In order to make a call simply start dialing digits or press one of the contacts

 

<test up.OffHookLineView.Enabled="1" />
  • In OpenSIP mode this parameter acts similar to the above but it does play the dialtone. This Parameter was only introduced in UC Software 5.4.4 and I am currently clarifying internally if this "should" work in LYNC base profile.

 

<test up.OffHookIdleBrowserView.enabled="1" />

 

  • This Parameter was only added in UC Software 5.5.0 and as OpenSIP is the only supported platform for this parameter works as expected in OpenSIP

As waltersjoshua already replied simply pressing your Name when the handset is lifted will also bring you back to the line view.

 

Could you kindly go ahead and either use one of the working and supported solutions or if not feasible please go ahead and work with your Polycom reseller and/or Polycom Sales Engineer and request this as a feature request.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 8 of 10
Highlighted
Advisor

Re: UC 5.5.0 on VVX phone, off hook screen

Thanks for the suggestions Steffen.  I really appreciate your responses to my questions. :)

Message 9 of 10
Highlighted
Polycom Employee & Community Manager

Re: UC 5.5.0 on VVX phone, off hook screen

Hello RonR,

the

 

<test up.OffHookLineView.Enabled="1" />

and

<test up.OffHookIdleBrowserView.enabled="1" />

are for OpenSIP only and not for LYNC / Skype for Business.

 

We will update our documentation accordingly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10