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UC Software 5.5.3.3441 - Trio8800 Issue deploying

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Occasional Contributor

UC Software 5.5.3.3441 - Trio8800 Issue deploying

Hi Group,

 

I have been testing UC Software 5.5.3.3441 and im having some issues deploying this to the Trio 8800. I can see it in the update list and the unit starts the download and install. After a time the unit reboots and seems to revert back to the old version? After several reties i finaly got it to install and all looked good. The Video-based Screen Sharing VBSS  is really good and much better than RDP. When I came back into the office today the unit had revertede back to the old verison again?

 

Thanks,

 

Mark 

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2 REPLIES 2
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Polycom Employee & Community Manager

Re: UC Software 5.5.3.3441 - Trio8800 Issue deploying

Hello @Mark-AV,

welcome back to the Polycom Community.

I assume you are using Skype for Business online ?

 

You need to disable the DeviceUpdate:

 

Get-CsIPPhonePolicy

 

The "older" Version is pushed by Microsoft

 

get-CsIPPhonePolicy can show the policy and youneed to change Set-CsIPPhonePolicy EnableDeviceUpdate False

 

https://docs.microsoft.com/en-us/powershell/module/skype/set-csipphonepolicy?view=skype-ps


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Contributor

Re: UC Software 5.5.3.3441 - Trio8800 Issue deploying

Hi Steffen,

 

Thanks this resovled the issue.

 

Mark

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