We have a VVX600 with software version 18.104.22.16841
Our Lync server setup is: on premise Lync 2013 server and our UM is setup via Office365.
default server audio codec = Mp3
more info about server setup: https://technet.microsoft.com/EN-US/library/aa996342(v=exchg.150).aspx
When we call Voicemail Services the phone rings once but after the service picks up we do not hear any sound.
Logging show us:
1130151642|sip |5|00|we are in the voicemail call.....
- Is this happeing because the codec Mp3 isnt supported?
- If so, Will Polycom support be able to assist with this?
Are you by chance using a Palo Alto Firewall?
This works for us the mp3 set as the codec, that is the format that it is stored on ther server not what is played to the phone that should be G.711.
What do you see in the Lync user activity report for the call?
welcome to the Polycom Community.
I spoke to one of our Skype for Business guru's and Voicemail/O365 UM was tested with 5.4.0A so it should be working.
We would need some more logs and potentially some test accounts.
Can you please go ahead and raise a ticket via your Polycom reseller.
If you struggle please provide me with the MAC of one of the phones in question.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services