Plantronics + Polycom. Now together as Poly Logo

Unable to register CX5500 with SBS 2015

Occasional Visitor

Unable to register CX5500 with SBS 2015

Hi,

We recently bought CX5500 to work with skype for business 2015. Its working fine with Skype for business client but when we are trying to register it directly with SBS, we are getting following error:

 

0922153209|sip  |4|00|Registration failed User: xxx, Error Code:480 Temporarily not available.

 

The unit is configured with Lync as its base profile. 

 

Will appreicate any expert advice.

 

Thanks

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Unable to register CX5500 with SBS 2015

Hello ahmedakber,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition we would need to see a bit more of the log instead of the small one line that you posted.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: Unable to register CX5500 with SBS 2015

Thanks for your response.

 

Software version: 

 

Phone Information

 

Phone Model CX5500

Part Number CX5500 Rev:20

MAC Address 00:E0:DB:45:C2:A6

IP Address x.x.x.x

UC Software Version 5.4.0.14087

Device Software Version 1.2.3.70255

Power Data Box Hardware Version 104.A

Tabletop Hardware Version 103.A

 

Log file is also attached for your review.

 

Thanks

Message 3 of 5
Polycom Employee & Community Manager

Re: Unable to register CX5500 with SBS 2015

Hello ahmedakber,

Looking at your log:

 

 

000116.296|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

The above already shows issues with your LYNC / Skype deployment as it seems you have not setup Option 43 and maybe Option 120 to a Microsoft recommended standard.

 

 

At least not for the DHCP scope this CX5500 is using.

 

Also are you using Extension and Pin or using the username?

 

The logs are not in Debug so you would need to set them as follows:

 

  • Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
  • Settings > Logging > Module Log Level Limits > DNS > Set to DEBUG
  • Settings > Logging > Module Log Level Limits > SIP > Set to DEBUG

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience

 

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Polycom Employee & Community Manager

Re: Unable to register CX5500 with SBS 2015

Hello ahmedakber,

 

I have noticed that you already opened a support case in Australia with 1-3993654531 so please set the logs as suggested and once you repoduced the issue plug a USB stick into the CX5500.

 

Wait for about 10 seconds and then attach the uploaded files to the Web Ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5