Polycom VVX 500 (201-44500-0010) Rev T
Exisitng firmware: 22.214.171.12430
trying to manually update to the latest version (126.96.36.19926) using the web interface.
I am able to select the latest version (188.8.131.5226) and click "Install" but nothing happens
Restoring to factory seeting does not help (Firmware: 184.108.40.20630 )
Phone Information Phone Model VVX 500 Part Number 3111-44500-001 Rev:A MAC Address 00:04:F2:63:57:E7 IP Address 10.255.94.115 UC Software Version 220.127.116.1130 Updater Version 18.104.22.16882
Hello Chris Diaz,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Apr 21, 2015 Question: Unable to upgrade the Phone via the built in Software Upgrade Web Interface utility
Resolution: This is a current bug and please setup a local provisioning server as shown => here <=. Check the release notes for VOIP-97822
The above affected your version and you need to setup a local provisioning server.
Please be aware that if you want or are using this and other VVX with Skype for Business or LYNC you will need to purchase (please ignore if already done) a per device LYNC Licenses.
This is explained => here <=
Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services