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Unable to upgrade Polycom Trio 8800 to 5.7.1.4133

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Occasional Contributor

Unable to upgrade Polycom Trio 8800 to 5.7.1.4133

Hello,

 

I'm trying to upgrade Polycom Trio 8800 to 5.7.1.4133 but it doesn't work.

Could you help me please ?

 

You can find the log in the atteched file.

 

Thanks.

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Polycom Employee & Community Manager

Re: Unable to upgrade Polycom Trio 8800 to 5.7.1.4133

Hello @User2018,

 

welcome to the Polycom Community.
This is a known issue as our Partner Microsoft unfortunately hosts a very old build on their Office 365 Platform:

 

https://webpooldb41e04.infra.lync.com/RequestHandlerExt/Files/3PIP/POLYCOM/Trio8800/Rev-A/ENU/5.5.2.11217/CPE/CPE.nbt,

 

The Skype for Business FAQ contains therefore this:

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Unable to upgrade Polycom Trio 8800 to 5.7.1.4133

Hello @User2018,

 

welcome to the Polycom Community.
This is a known issue as our Partner Microsoft unfortunately hosts a very old build on their Office 365 Platform:

 

https://webpooldb41e04.infra.lync.com/RequestHandlerExt/Files/3PIP/POLYCOM/Trio8800/Rev-A/ENU/5.5.2.11217/CPE/CPE.nbt,

 

The Skype for Business FAQ contains therefore this:

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Contributor

Re: Unable to upgrade Polycom Trio 8800 to 5.7.1.4133

Thanks for your help.

Message 3 of 3