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Unable to use Polycom VVX 411 on Lync 2010

Occasional Visitor

Unable to use Polycom VVX 411 on Lync 2010

Hello all,

We have some set of VVX 411 which we purchased recently but eventually found out we could not configure it on our Lync 2010 platform. We have checked articles online on doiong this but the phone does not have a Lync option; I am hereby asking for assistance in this regard. Are VVX411 Lync enabled? Is there a workaround that can be done to make it compatible on Lync 2010?

I will appreciate any solution to help resolve this incident as we have tried but to no avail to configure it on our infrastructure.

 

Thank you.

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Unable to use Polycom VVX 411 on Lync 2010

Hello @xylem,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Unable to use Polycom VVX 411 on Lync 2010

Hello Steffen,

 

This incident is a day 1 issue. Here are some requested information about the phone we checked;

 

Model                                - VVX 411
Assembly                          - 3111-48450-001 Rev:A
S/N                                    - 64167f4aa068
BootBlock                          - 3.0.5.0036 (48450-001)
BootL1                              - 1.0.0.0013 (48450-001)
Updater                            - 5.7.2.21930
MAC Address                   - 6c:50:4d:ae:9f:00
Additional Polycom Infrastructure - BToE
Call Platform                    - SIP (Version 5.5.2.9374)

 

I hope this information isd sufficient for a solution to be provided.

 

Thank you

 

Message 3 of 4
Polycom Employee & Community Manager

Re: Unable to use Polycom VVX 411 on Lync 2010

Hello @xylem,

 

as outlined in my original reply the FAQ should be consulted for any questions:

 

Jan 26, 2016 Question:Do I require a License to use Polycom VVX Business Media Phones with a Lync Server / Skype for Business server ?

License requirements for Polycom VVX Business Media Phones not using a Lync / Skype for Business SKU:

 

Please be aware of the following License requirement:

 

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync / Skype for Business environment. You may not install, access, or use the Software in a Lync / Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync / Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement. 

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.


To change a non Skype SKU phone to a Skype SKU please follow this => here <=

 

If you require any additional help which other community members or the search functionality cannot answer please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

 

Westcon-Comstor Americas sold this VVX back in 10/07/2018


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4