Unicode Support for Callers

Occasional Visitor

Unicode Support for Callers

Hi, we using Polycom Trio 8800 with Skype for Business Online. It is on the latest firmware 5.7.2. When the device receives a call or shows callers in the conference, standard names like "Petr Vlk" are shown fine. But localized names like "Žluťoučký kůň" are displayed like "?lu?ou?k? k??". We know that the menu and device language do not support the Czech language, but the device itself states that it supports Unicode characters in all menu and configurations. So we think, that display these characters in calling menu should work normally.

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Polycom Employee & Community Manager

Re: Unicode Support for Callers

Hello @Kazzan,


welcome to the Polycom Community.

Please get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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