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Update Visual+ from Web Interface

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Regular Advisor

Update Visual+ from Web Interface

Is there a way to update the visual+ from the web interface?

 

Scenario:

I want to update a remote TRIO 8800 which I will do through the web interface.  (NO DHCP provisioning available)

 

If I update the TRIO 8800 will the Visual+ get automatically updated since its paired or is there a manual way to update the Visual+?

 

I dont want a mismatched FW system.

 

Thanks

Sean

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Accepted Solutions
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Polycom Employee & Community Manager

Re: Update Visual+ from Web Interface

Mar 30, 2012 Question: Can I host my own upgrade Server?
Resolution: Please check => here <=

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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4 REPLIES 4
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Polycom Employee & Community Manager

Re: Update Visual+ from Web Interface

Hello @Sean.Stanley66,

welcome back to the Polycom Community.

 

As long as the Visual+ is paired to the Trio it will update essential settings via the Trio.

 

There is really never any need to make any changes on the Visual+ apart from 802.1x and a manual IP.


The community's VoIP FAQ contains this post here:

Dec 04, 2015 Question:How can I provision the Polycom Trio and/or Visual+?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Regular Advisor

Re: Update Visual+ from Web Interface

Thanks, Steffen.

 

Quick question on upgrading the software, the TRIO never reboots to update the software from the Polycom repository.  The phone can connect and download the manifest to show the software available but does nothing after selecting the software and accepting the agreement.

 

For using a custom software server, the web ui says you need an .xml file that tells the phone where to get the software.  Is there a guide available for creating the .xml file or a sample file available?

 

Your help is greatly appreciated.

 

Thanks

Sean

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Update Visual+ from Web Interface

Mar 30, 2012 Question: Can I host my own upgrade Server?
Resolution: Please check => here <=

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Highlighted
Regular Advisor

Re: Update Visual+ from Web Interface

Thanks, Steffen this helped resolve our software upgrade issue.

 

 

Sean

Message 5 of 5