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Update to 5.7.0.11768 but then prompts to upgrade firmware yet to an older version (5.6.0.17325)

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Occasional Visitor

Update to 5.7.0.11768 but then prompts to upgrade firmware yet to an older version (5.6.0.17325)

Device in question is a VVX 601.  I manually upgrade to 5.7.0.11768 (using the web interface, via IP address) then login with a O365 account using the web sign-in option (via the device interface).  As soon as it's signed in, I get a prompt on the screen stating a "new" update is available.  Issue is, it's an older version (5.6.0.17325).

 

I've got 15 of the VVX 601 and each one has done this so far.  What would be ideal is that the update prompt NEVER appear on the device.  Oddly enough, if I allow it to "update" (to the older version) then the update prompt does not return.

 

Has anyone else had this same issue?

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Polycom Employee & Community Manager

Re: Update to 5.7.0.11768 but then prompts to upgrade firmware yet to an older version (5.6.0.17325)

Hello @jpblock82,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 16, 2018 Question:Why does Skype for Business online upgrade / downgrade a Polycom phone software?

Resolution:This can be disabled as shown => here <=

 

or

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Update to 5.7.0.11768 but then prompts to upgrade firmware yet to an older version (5.6.0.17325)

Hello @jpblock82,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 16, 2018 Question:Why does Skype for Business online upgrade / downgrade a Polycom phone software?

Resolution:This can be disabled as shown => here <=

 

or

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Occasional Visitor

Re: Update to 5.7.0.11768 but then prompts to upgrade firmware yet to an older version (5.6.0.17325)

Thank you.  This worked.

Message 3 of 3