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Upgrade Trio 8800 to Microsoft Teams

SOLVED
Occasional Advisor

Upgrade Trio 8800 to Microsoft Teams

We have several Trio 8800's running Skype for Business. 

 

These devices are the only part of our business still using Skype for Business. Is there a firmware available that supports Microsoft Teams yet? Was sure I read it was due Q3 of 2018.

 

If we can get these devices updated we can remove Skype from the business....

Message 1 of 11
10 REPLIES 10
Esteemed Contributor

Re: Upgrade Trio 8800 to Microsoft Teams

Not yet. Trio software is still in beta status.

Message 2 of 11
Occasional Contributor

Re: Upgrade Trio 8800 to Microsoft Teams

the same question from my company,we have plan migrate to Microsoft Teams on FY20, Do you have any plan or schedule release the new version support Microsoft Teams?

Message 3 of 11
Polycom Employee & Community Manager

Re: Upgrade Trio 8800 to Microsoft Teams

Hello @Spark_jiang,

We cannot discuss future software Versions within the Community.

Polycom, as a US based company, cannot share any future release dates or new features due the requirement of non disclosure agreement / NDA prior to this.

Via the medium of a community forum we are unable to do this.

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 11
Occasional Contributor

Re: Upgrade Trio 8800 to Microsoft Teams

I got it ,thanks for your reply.

Message 5 of 11
Highlighted
Visitor

Re: Upgrade Trio 8800 to Microsoft Teams

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

 

Are you serious? For more than one year Polycom statet that they will fully support MS Teams with Trio 8800. Now Polycom changed it to "We Support great Audio with MS Teams". What a nightmare, we buyed 3 Policom Trio, Visual+ and Eagle Eye camera because of full MS Teams support, which will now not come. What are we supposed to do with our 3 Trio´s then? Just put it to trash?

 

Of course we could solve the problem that Polycom generated for us by buying more expensive Polycom products and throw away the old ones. This is not how a company should operate, if you tell everybody that a product can do something, than it should be able to do it, but you just changed the product from great to unusable.

Message 6 of 11
Polycom Employee & Community Manager

Re: Upgrade Trio 8800 to Microsoft Teams

Hello @fischeye ,

 

welcome back to the Polycom Community.

 

Any new product or software that is unreleased is usually shared under NDA only.

 

Part of the NDA agreement would usually outline that any final software or product is subject to change until released and and features are documented.

 

In addition Technology Partners like Microsoft may change the approach of a Product Development so this could be outside of the scope for a specific product.

 

Polycom has not officially released a Teams software so all we are discussing is hypothetical.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 11
Occasional Advisor

Re: Upgrade Trio 8800 to Microsoft Teams

@SteffenBaierUK 

 

The microsoft solution page of your own website has a video of a Trio 8800 being used with Teams.

 

Page url:

https://www.polycom.co.uk/collaboration-solutions/microsoft-unified-communications.html

 

Video url:

https://www.polycom.co.uk/content/dam/polycom/common/videos/overview/trio-with-microsoft-teams-58090...

 

Similar to @fischeye, we have made tech choices and invested in Trio based on the announcements last year. I was lead to believe the release was out there to some sort of microsoft insider goup. Surely a release has not been cancelled?

 

@fischeye - where did you see this news?

Message 8 of 11
Occasional Advisor

Re: Upgrade Trio 8800 to Microsoft Teams

Trio is also still listed on the Polycom solutions for MIcrosoft Teams page:

https://www.polycom.co.uk/collaboration-solutions/microsoft-unified-communications/microsoft-teams.h...

 

FAQs on the Trio/Teams doesnt look like its been updated but does confirm a Teams build is out there in Microsofts tech adoption program:

 

"Polycom demonstrated a technology preview of Microsoft designed software
running the Microsoft Teams IP Phone application at several events in 2018.
Microsoft Teams on Polycom Trio is not yet available in generally available
software. Microsoft Teams on Polycom Trio is currently available in Microsoft’s
Technology Adoption Program (TAP). Polycom Trio confererence phones
can also connect to Microsoft Teams as 3PIP devices running the Skype for
Business software profile, so customers do not need to wait for the native
Microsoft Teams software release to start using Microsoft Teams."

Message 9 of 11
Visitor

Re: Upgrade Trio 8800 to Microsoft Teams

Hi dwdwdw, the Information is from MS Forum and Polycom FAQ: https://techcommunity.microsoft.com/t5/Microsoft-Teams/Polycom-Trio-8800-and-Teams/td-p/261896 https://www.polycom.com/content/dam/polycom/common/documents/faqs/polycom-phones-and-microsoft-teams... the pdf file is an official document from polycom: Once you switch over to running Polycom Trio as a native Microsoft Teams client device, it does not support video. It becomes a “voice-only” conference device. When not running “native Microsoft Teams software,” video conference rooms currently equipped with Polycom Trio Collaboration Kit (Visual+ accessory and camera) can connect to Microsoft Teams video calls using Polycom RealConnect Service. Alternatively, customers may repurpose their Polycom Trio hardware and attach Polycom Trio to Polycom + HP Skype Room Systems and benefit fully from a native Microsoft experience in their meeting rooms. -> with Teams Software no Video anymore -> buy very expensinve RealConnect Service for non Teams software -> or buy more Hardware to Downgrade Trio to Mikrophone for other Teams devices That are bad choices, the advertisement from polycom was differently about it. br fischeye
Message 10 of 11