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User failted to fetch user certificate and can't update firmware.

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Occasional Visitor

User failted to fetch user certificate and can't update firmware.

Hello,

 

I cam into work this morning and realized none of my phones are ringing. I have the VX411 version 5.8. I tried to upgrade to version 6.0 and 5.8 and both failed. And all phones are stock in failed to fetch the user certificate screen.

 

I would appreciate it if someone can help me out.

 

Here's the log I'm getting.

 

0712103543|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((647),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((647),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|DHCP 252 Opt Value:
0712103543|nisvc|2|00|S/E(sSWPADDHCPDiscovery,kBaseEventInit),rO(4)
0712103543|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1554)
0712103543|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((648),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((648),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|DNS Domain() DomainIdx(0)
0712103543|nisvc|2|00|S/E(sSWPADDnsADiscovery,kBaseEventInit),rO(4)
0712103543|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(4)
0712103543|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((652),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((652),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:
ProxyData:UserName Valid,Password Invalid,nAddrs:0
Type/Address:
DHCPCurl:
HttpCode:0 CurlCode:0 DiagErrCode:1768173143
Retry:0 Failed:1 Renew:0 Expiry:0 Domain: Domain Tokens(0)
Domain Idx:-1

0712103543|nisvc|2|00|Response(-1)nisvc,(893)NIWPADDiagMsgKey,(-1)lyncStatus,(99),(Expiry,TransactionId,Time,Type):(-1,-1,1562942143,1)IndicationCode:(400)
0712103543|nisvc|2|00|S/E(sSWPADError,kBaseEventInit),rO(3)
0712103543|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((654),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((654),(1)kBaseEventInit,Ticks(0))
0712103543|nisvc|3|00|nisvc's Ticked,Reason(Internal),Count/Size(1/1),Stop? (No)
0712103543|nisvc|3|00|nisvc's Timer,Running(0),Start(120000)
0712103543|nisvc|2|00|S/E(sSWPADRetry,kBaseEventInit),rO(5)
0712103543|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((654),(5),Ticks(0))
0712103543|nisvc|3|00|nisvc's Ticked,Reason(Timer),Count/Size(0/1),Stop? (No)
0712103543|nisvc|3|00|nisvc's Timer,Running(1),Start(120000)
0712103543|app1 |4|00| getIndication Str 400
0712103543|copy |4|00|Configuration of URL failed
0712103543|log |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0712103559|proxy|2|00|Request(-1)proxy,(3)ServiceTimerMsgKey,(-1),(-1),(Expiry,TransactionId,Time,Type):(-1,-1,1562942159,0)IndicationLevel:(200)
0712103559|proxy|3|00|proxy's Ticked,Reason(Timer),Count/Size(1/1),Stop? (Yes)
0712103731|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/private.key doesn't exist or is empty
0712103731|sip |*|00|Sending User Cert fetch Request: OnlyTlsDsk[1]
0712103731|auth |2|00|Request(-1)auth,(102)AuthServiceUCMsgKey,(-1)pps,(14),(Expiry,TransactionId,Time,Type):(-1,-1,1562942251,0)IndicationLevel:(200)
0712103731|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(102)AuthServiceUCMsgKey:(205)AuthSvcAOServiceRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(-1)
0712103731|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(102)AuthServiceUCMsgKey:(208)AuthSvcAODBAddKey
Caller Service(-1):IndicationCode(0)
,TransactionID(-1)
0712103731|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False] DB will be update when User Mode = 0
0712103731|auth |2|00|Silent Add Notifier, CallerService(AuthServiceCallerSnooper)
0712103731|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(102)AuthServiceUCMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(0)
,TransactionID(176156464)
0712103731|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(101)AuthServiceWTMsgKey:(208)AuthSvcAODBAddKey
Caller Service(-1):IndicationCode(0)
,TransactionID(176156464)
0712103731|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False] DB will be update when User Mode = 0
0712103731|auth |2|00|Silent Add Notifier, CallerService(AuthServiceCallerSnooper)
0712103731|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(102)AuthServiceUCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(0)
,TransactionID(176156464)
0712103731|auth |2|00|Response(-1)auth,(102)AuthServiceUCMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,176156464,1562942251,1)IndicationCode:(0)
0712103731|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(101)AuthServiceWTMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(0)
,TransactionID(176156464)
0712103731|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(105)AuthServiceUTMsgKey:(208)AuthSvcAODBAddKey
Caller Service(-1):IndicationCode(0)
,TransactionID(176156464)
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False] DB will be update when User Mode = 0
0712103732|auth |2|00|Silent Add Notifier, CallerService(AuthServiceCallerSnooper)
0712103732|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(101)AuthServiceWTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(0)
,TransactionID(176156464)
0712103732|auth |2|00|Response(-1)auth,(101)AuthServiceWTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,176156464,1562942252,1)IndicationCode:(0)
0712103732|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(105)AuthServiceUTMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(0)
,TransactionID(176156464)
0712103732|auth |2|00|Policy Dest:(203)AuthServicePolicyFsmKey:(105)AuthServiceUTMsgKey:(214)AuthSvcAOFsmRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(176156464)
0712103732|auth |2|00|SM Module: SM created Ref(24382)
0712103732|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((334),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|S/E(sSAuthSvcUTS0,kBaseEventInit),rO(305)
0712103732|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((315),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((315),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|[prepareAndSendRequest]:[4355]:[1]:[https://webdir2a.online.lync.com:443/CertProv/CertProvisioningService.svc/mex]
0712103732|cfg |5|00|Prm|Parameter feature.validate.peer.cert requested type 0 but is of type 7
0712103732|nisvc|2|00|Request(-1)nisvc,(701)NIServiceHttpReqMsgKey,(-1)auth,(702)NIServiceHttpResMsgKey,(Expiry,TransactionId,Time,Type):(-1,-1,1562942252,0)IndicationLevel:(200)
0712103732|auth |2|00|S/E(sSAuthSvcGetServers,kBaseEventInit),rO(5)
0712103732|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((315),(5),Ticks(0))
0712103732|auth |2|00|Silent Indication, CallerService(AuthServiceCallerSnooper)
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False]
0712103732|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(105)AuthServiceUTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(0)
,TransactionID(176156464)
0712103732|auth |2|00|Response(-1)auth,(105)AuthServiceUTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,176156464,1562942252,1)IndicationCode:(0)
0712103732|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(105)AuthServiceUTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(100)SM Started
,TransactionID(176156464)
0712103732|auth |2|00|Response(-1)auth,(105)AuthServiceUTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,176156464,1562942252,1)IndicationCode:(100)SM Started
0712103732|nisvc|2|00|

Message 1 of 3
2 REPLIES 2
Occasional Visitor

Re: User failted to fetch user certificate and can't update firmware.

And this is the other half

 

****************************HTTP SEND**************************

0712103732|nisvc|2|00|HTTP SEND:: DestUrl(https://webdir2a.online.lync.com:443/CertProv/CertProvisioningService.svc/mex), HttpResCode(200), curlRetCode(0) retVal(0)
0712103732|nisvc|2|00|ErrorBuffer::
0712103732|nisvc|2|00|

****************************HTTP SEND**************************

0712103732|nisvc|2|00|<\ni03:1,time taken(34)>
0712103732|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((315),(301)kEAuthOnRecvDataResponse,Ticks(0))
0712103732|auth |2|00|m_RetVal[0] eReqRspID[1] curlReturn[0] HttpRspCode[200] messageLen[13440]
0712103732|auth |2|00|S/E(sSAuthSvcGetServers,kEAuthOnRecvDataResponse),rO(3)
0712103732|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((318),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((318),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|[prepareAndSendRequest]:[4355]:[3]:[https://webdir2a.online.lync.com/WebTicket/WebTicketService.svc/mex]
0712103732|cfg |5|00|Prm|Parameter feature.validate.peer.cert requested type 0 but is of type 7
0712103732|nisvc|2|00|Request(-1)nisvc,(701)NIServiceHttpReqMsgKey,(-1)auth,(702)NIServiceHttpResMsgKey,(Expiry,TransactionId,Time,Type):(-1,-1,1562942252,0)IndicationLevel:(200)
0712103732|auth |2|00|S/E(sSAuthSvcGetTokenProvider,kBaseEventInit),rO(5)
0712103732|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((318),(5),Ticks(0))
0712103732|nisvc|2|00|

****************************HTTP SEND**************************

0712103732|nisvc|2|00|HTTP SEND:: DestUrl(https://webdir2a.online.lync.com/WebTicket/WebTicketService.svc/mex), HttpResCode(200), curlRetCode(0) retVal(0)
0712103732|nisvc|2|00|ErrorBuffer::
0712103732|nisvc|2|00|

****************************HTTP SEND**************************

0712103732|nisvc|2|00|<\ni00:1,time taken(34)>
0712103732|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((318),(301)kEAuthOnRecvDataResponse,Ticks(0))
0712103732|auth |2|00|m_RetVal[0] eReqRspID[3] curlReturn[0] HttpRspCode[200] messageLen[13120]
0712103732|auth |2|00|S/E(sSAuthSvcGetTokenProvider,kEAuthOnRecvDataResponse),rO(3)
0712103732|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((345),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((345),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|S/E(sSAuthSvcUTEnd,kBaseEventInit),rO(3)
0712103732|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((345),(3),Ticks(0))
0712103732|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((345),(3),Ticks(0))
0712103732|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((345),(-1),Ticks(0))
0712103732|auth |2|00|Policy Dest:(203)AuthServicePolicyFsmKey:(105)AuthServiceUTMsgKey:(215)AuthSvcAOFsmReplyKey
Caller Service(-1):IndicationCode(200)Got User Type
,TransactionID(176156464)
0712103732|auth |2|00|Silent Indication, CallerService(AuthServiceCallerSnooper)
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False]
0712103732|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(105)AuthServiceUTMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(200)Got User Type
,TransactionID(176156464)
0712103732|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(101)AuthServiceWTMsgKey:(211)AuthSvcAODBIEIndKey
Caller Service(-1):IndicationCode(200)Got User Type
,TransactionID(176156464)
0712103732|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(106)AuthServiceOAuthMsgKey:(208)AuthSvcAODBAddKey
Caller Service(-1):IndicationCode(0)
,TransactionID(176156464)
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False] DB will be update when User Mode = 0
0712103732|auth |2|00|Silent Add Notifier, CallerService(AuthServiceCallerSnooper)
0712103732|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(105)AuthServiceUTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(200)Got User Type
,TransactionID(176156464)
0712103732|auth |2|00|Response(-1)auth,(105)AuthServiceUTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,176156464,1562942252,1)IndicationCode:(200)Got User Type
0712103732|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(106)AuthServiceOAuthMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(0)
,TransactionID(176156464)
0712103732|auth |2|00|Policy Dest:(203)AuthServicePolicyFsmKey:(106)AuthServiceOAuthMsgKey:(214)AuthSvcAOFsmRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(176156464)
0712103732|auth |2|00|SM Module: SM created Ref(24458)
0712103732|auth |2|00|<SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((501),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|S/E(sSOAuth2S0,kBaseEventInit),rO(5)
0712103732|auth |2|00|<\SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((501),(5),Ticks(0))
0712103732|auth |2|00|<SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((501),(501)kEOAuth2OAuth2Start,Ticks(0))
0712103732|auth |2|00|S/E(sSOAuth2S0,kEOAuth2OAuth2Start),rO(503)
0712103732|auth |2|00|<\SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((502),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|<SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((502),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|S/E(sTSOAuth2CheckOAuthTokenProvider,kBaseEventInit),rO(4)
0712103732|auth |2|00|<\SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((513),(1)kBaseEventInit,Ticks(0))
0712103732|auth |2|00|<SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((513),(1)kBaseEventInit,Ticks(0))
0712103732|auth |4|00|pHD(-1)
https://webdir2a.online.lync.com/WebTicket/WebTicketService.svc
https://webdir2a.online.lync.com/CertProv/CertProvisioningService.svc/WebTicket_Proof_SHA1

https://webdir2a.online.lync.com/WebTicket/WebTicketService.svc/cert


https://login.windows.net/common/oauth2/authorize
https://webdir2a.online.lync.com/WebTicket/WebTicketService.svc/OAuth
https://webdir2a.online.lync.com/WebTicket/WebTicketService.svc
https://login.windows.net/common/oauth2/authorize
http://nexus.microsoftonline-
0712103732|auth |4|00|AuthSvc SOAuth2Error, BaseEventInit restart[0] SfbTokenFetchMethod[3]
0712103732|auth |2|00|S/E(sSOAuth2Error,kBaseEventInit),rO(4)
0712103732|auth |3|00|kEOAuth2OAuth2Start:Event(4) not found in Transition Table for state sSOAuth2Error
0712103732|auth |2|00|<\SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((513),(4),Ticks(0))
0712103732|auth |2|00|Silent Indication, CallerService(AuthServiceCallerSnooper)
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False]
0712103732|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(106)AuthServiceOAuthMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(0)
,TransactionID(176156464)
0712103732|auth |2|00|Response(-1)auth,(106)AuthServiceOAuthMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,176156464,1562942252,1)IndicationCode:(0)
0712103732|auth |2|00|Policy Dest:(203)AuthServicePolicyFsmKey:(106)AuthServiceOAuthMsgKey:(215)AuthSvcAOFsmReplyKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(176156464)
0712103732|auth |2|00|Silent Indication, CallerService(AuthServiceCallerSnooper)
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False]
0712103732|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(106)AuthServiceOAuthMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(100)SM Started
,TransactionID(176156464)
0712103732|auth |2|00|Response(-1)auth,(106)AuthServiceOAuthMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,176156464,1562942252,1)IndicationCode:(100)SM Started
0712103732|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(106)AuthServiceOAuthMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(176156464)
0712103732|auth |2|00|<SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((513),(7)kBaseEventStop,Ticks(0))
0712103732|auth |2|00|<\SM>(305)AuthServiceOAuthStateMachine(0x199af68):Ctx((513),(-1),Ticks(0))
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False]
0712103732|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((345),(7)kBaseEventStop,Ticks(0))
0712103732|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x1a1e7c0):Ctx((345),(-1),Ticks(0))
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False]
0712103732|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(101)AuthServiceWTMsgKey:(211)AuthSvcAODBIEIndKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(176156464)
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False]
0712103732|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(102)AuthServiceUCMsgKey:(211)AuthSvcAODBIEIndKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(176156464)
0712103732|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False]
0712103732|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(102)AuthServiceUCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(-1):IndicationCode(400)Failed to Get oAuth Token
,TransactionID(176156464)
0712103732|auth |2|00|Response(-1)auth,(102)AuthServiceUCMsgKey,(-1)pps,(14),(Expiry,TransactionId,Time,Type):(-1,176156464,1562942252,1)IndicationCode:(400)Failed to Get oAuth Token
0712103732|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
0712103732|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(106)AuthServiceOAuthMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(144)AuthServiceCallerSnooper:IndicationCode(400)Failed to Get oAuth Token
,TransactionID(176156464)
0712103732|auth |2|00|Response(-1)auth,(106)AuthServiceOAuthMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,176156464,1562942252,1)IndicationCode:(400)Failed to Get oAuth Token
0712103732|copy |4|00|Configuration of URL failed
0712103732|log |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0712103743|nisvc|2|00|Request(-1)nisvc,(3)ServiceTimerMsgKey,(-1),(-1),(Expiry,TransactionId,Time,Type):(-1,-1,1562942263,0)IndicationLevel:(200)
0712103743|nisvc|2|00|TimerId:(WPADStateMachineModule,CbData,ModuleP,MMS,State),(0x1a21ae8,0x19f4100,120000,4)
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((654),(2),Ticks(0))
0712103743|nisvc|2|00|S/E(sSWPADRetry,),rO(3)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1552)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((646),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((646),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|S/E(sSWPADConfigDiscovery,kBaseEventInit),rO(4)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1553)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((647),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((647),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|DHCP 252 Opt Value:
0712103743|nisvc|2|00|S/E(sSWPADDHCPDiscovery,kBaseEventInit),rO(4)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1554)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((648),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((648),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|DNS Domain() DomainIdx(0)
0712103743|nisvc|2|00|S/E(sSWPADDnsADiscovery,kBaseEventInit),rO(4)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((645),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(4)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((652),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((652),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:
ProxyData:UserName Valid,Password Invalid,nAddrs:0
Type/Address:
DHCPCurl:
HttpCode:0 CurlCode:0 DiagErrCode:1768173143
Retry:0 Failed:2 Renew:0 Expiry:0 Domain: Domain Tokens(0)
Domain Idx:-1

0712103743|nisvc|2|00|Response(-1)nisvc,(893)NIWPADDiagMsgKey,(-1)lyncStatus,(99),(Expiry,TransactionId,Time,Type):(-1,-1,1562942263,1)IndicationCode:(400)
0712103743|nisvc|2|00|S/E(sSWPADError,kBaseEventInit),rO(3)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((654),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((654),(1)kBaseEventInit,Ticks(0))
0712103743|nisvc|3|00|nisvc's Ticked,Reason(Internal),Count/Size(1/1),Stop? (No)
0712103743|nisvc|3|00|nisvc's Timer,Running(0),Start(240000)
0712103743|nisvc|2|00|S/E(sSWPADRetry,kBaseEventInit),rO(5)
0712103743|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x1a21ae8):Ctx((654),(5),Ticks(0))
0712103743|nisvc|3|00|nisvc's Ticked,Reason(Timer),Count/Size(0/1),Stop? (No)
0712103743|nisvc|3|00|nisvc's Timer,Running(1),Start(240000)
0712103743|app1 |4|00| getIndication Str 400
0712103803|sip |5|00|SSL_get_error nLen -1 errno 104 nError 5 = (0)error:00000000:lib(0):func(0):reason(0)
0712103803|sip |4|00|TLS Listen Thread Exit
Message 2 of 3
Polycom Employee & Community Manager

Re: User failted to fetch user certificate and can't update firmware.

Hello @Infamous1010 ,

 

welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 3