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User presence between VVX(SfB Online) and Teams

Occasional Visitor

User presence between VVX(SfB Online) and Teams

I'm testing the VVX 600 phone in our environment with SfB Online and Teams. I have everything working great with one exception, presence. 


I've noticed that the presence from my Teams client on my PC updates the VVX 600 phone but not the other way around. When I try to change my status on the VVX 600, it immediately reverts back to what my status is set as in Teams.


So this affects when I take a call on the VVX, my presence isn't updated. Anyone experience something like this? 


My account is running in Teams only mode.


VVX 600




Message 1 of 4
Valued Contributor

Re: User presence between VVX(SfB Online) and Teams

Hi @ mdavisVervent,

please do an update on your phone and try again. Your installed release is from December 2018. ;-)

Latest maintanance release is 



Message 2 of 4
Occasional Visitor

Re: User presence between VVX(SfB Online) and Teams

Just tried the update, now sitting on but still getting the same behavior. 

Message 3 of 4
Polycom Employee & Community Manager

Re: User presence between VVX(SfB Online) and Teams

Hello @mdavisVervent ,


Welcome to the Poly Community.

According to the FAQ => here <= Presence "should" work.


The next step would be to open a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4