I'm testing the VVX 600 phone in our environment with SfB Online and Teams. I have everything working great with one exception, presence.
I've noticed that the presence from my Teams client on my PC updates the VVX 600 phone but not the other way around. When I try to change my status on the VVX 600, it immediately reverts back to what my status is set as in Teams.
So this affects when I take a call on the VVX, my presence isn't updated. Anyone experience something like this?
My account is running in Teams only mode.
Hi @ mdavisVervent,
please do an update on your phone and try again. Your installed release is from December 2018. ;-)
Latest maintanance release is 5.9.5.0614.
Just tried the update, now sitting on 5.9.5.0614 but still getting the same behavior.
Hello @mdavisVervent ,
Welcome to the Poly Community.
According to the FAQ => here <= Presence "should" work.
The next step would be to open a ticket.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.