VBSS causes audio shift

Occasional Advisor

VBSS causes audio shift

Skype for Business Server 2015 (on-prem)

Skype for Business 2016

Lync 2013

 

UC Firmware 5.8.1.6389

 

On a Multi-party Skype conference call where VBSS is used / enabled, when a presenter on the call starts screen sharing with VBSS the audio is shifted from the VVX to the Skype Client.

 

Is this expected with VBSS sharing?

 

I also see this behaviour when someone in the call starts video, I expect this behaviour in this instance.

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: VBSS causes audio shift

Hello @JamesW,

 

welcome back to the Polycom Community.

 

I am scared to ask tonight as people seem sensitive but are you using BToE by any chance?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Advisor

Re: VBSS causes audio shift

Yes. BToE 3.8 and UC Firmware 5.8.1
Message 3 of 6
Polycom Employee & Community Manager

Re: VBSS causes audio shift

Hello @JamesW,

 

from the 5.8.1 release Notes:

 

  • When BToE is enabled and the video-enabled phone is paired to the Skype for Business
    client on your computer, the preference for transmitting and receiving video streams is
    given to Skype for Business client. The preference is given to VVX phones only when the
    phone unpairs with the Skype for Business client. You can place all Skype for Business
    related calls from VVX phones as audio-only irrespective of the call mode selected on the
    phone. However, users can choose to enable video from the paired Skype for Business
    client.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Advisor

Re: VBSS causes audio shift

I understand and expect this behavior with video. In this instance it isn't video, but desktop sharing that's using the VBSS protocol rather than RDP. I find the behavior surprising in this instance and don't see it addressed in the documentation. James
Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: VBSS causes audio shift

Hello @JamesW,

 

VBSS is Video Based Screen Sharing aka a Video Session unlike the "old" RDP which is a remote desktop protocol.

 

This is WAD and any change would require a feature request.

 

If  you still believe this should be dealt with as a Bug please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6