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VV500 and D60

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Occasional Contributor

VV500 and D60

I have a VVX 500 and I have a D60 handset, I am trying to pair the two units but so far I have not been able to get them to pair. 

 

I have confirmed that both devices are in the same vlan and both pingable and I have access to the web interface but on the VVX500 the D60 options are greyed out and will not let me click on them. 

 

The software version is:

VVX500 - 5.4.4.2473

VVX D60 - VVX-D60_DSW-97\0

                  - P-1.5_Release

 

Thanks.

Message 1 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: VV500 and D60

Hello Sparks,

welcome to the Polycom Community.

The UC Software 5.4.4 Release Notes contain on Page 5:

 

  • The VVX D60 feature and accessories are not supported in Microsoft Lync 2010, Lync 2013, or Skype for Business 2015 environments.

Currently the DECT Phone does not work if used in LYNC Base profile.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Occasional Visitor

Re: VV500 and D60

Hi Sparks

 

I'm experience similair issues with a VVX 400 version 5.4.3.1014 with the D60. I'm able to pair the device and answer incoming calls but I can not make outgoing calls on the D60. I assume there needs to be a setting to setup the default outgoing lines but it only "0 lines" and doesnt provide any settings. Is there extra setting that need to be done?

Message 3 of 8
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Polycom Employee & Community Manager

Re: VV500 and D60

Hello Jayson,

welcome to the Polycom Community.

The D60 is not supported if the phone is in LYNC base profile.

 

Are you using LYNC or SIP?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
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Occasional Visitor

Re: VV500 and D60

We are using SIP and not using lync thru the phones. We are using Interactive Intelligience 4.0 for a phone system also.

 

Thank you for any information that could be provided

Jayson

Message 5 of 8
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Polycom Employee & Community Manager

Re: VV500 and D60

Hello Jayson,

This section covers Skype for Business and LYNC only so you are posting in the wrong forum. Please open a new post in the general VoIP section => here <= and provide all details like current software version etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
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Occasional Visitor

Re: VV500 and D60

What's the status on this now? From everything I've heard from my hardware vendor, and they have reiterated it several times, the D60 is now compatible with skype for business but only when paired with the VVX phone. But, I still experience the grayed out sympton in the admin portal of the VVX 500 when trying to set it up.

 

Thanks.

Message 7 of 8
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Polycom Employee & Community Manager

Re: VV500 and D60

Hello Matt,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

 

Mar 22, 2017 Question:Can I pair a Polycom D60 with a Phone in Skype for Business / LYNC base profile?

Resolution: No this is not possible.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8