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VVX 310 with Extension Module with SfB - Any way to forward directly to Voice Mail?

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Occasional Contributor

VVX 310 with Extension Module with SfB - Any way to forward directly to Voice Mail?

We are using Skype for Business 2015 with a VVX 310 with Extension Module. 

Model VVX 310 Part Number 3111-46161-001 Rev:A

UC Software Version 5.7.1.2205 Updater Version 5.9.1.1991

 

Login as Extension 61500 with Pin... I can make the phone work with SfB just fine.

 

I answer a call, talk to the caller... they say "Can you send me to X's Voice Mail?" On our old system, you could do this... Anyway to do this from the phone with Polycom?? 

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: VVX 310 with Extension Module with SfB - Any way to forward directly to Voice Mail?

Hello @ajegli,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Apr 21, 2017 Question:Can I call a Voice Mail directly of a Skype for Business contact?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Contributor

Re: VVX 310 with Extension Module with SfB - Any way to forward directly to Voice Mail?

So basically no... there is no way from the phone to forward to their VM. 

 

Bummer. I really don't like that answer. 

Message 3 of 6
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Polycom Employee & Community Manager

Re: VVX 310 with Extension Module with SfB - Any way to forward directly to Voice Mail?

Did you actually look at the above FAQ ?

The answer is yes
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Occasional Contributor

Re: VVX 310 with Extension Module with SfB - Any way to forward directly to Voice Mail?

And I tried * and then the extension... it does not work. 

Message 5 of 6
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Polycom Employee & Community Manager

Re: VVX 310 with Extension Module with SfB - Any way to forward directly to Voice Mail?

The way Skype for Business does this is explained in the linked FAQ. Anything outside of this need to be taken up with our Partner Microsoft

Replied via a mobile device
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6