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VVX 310 with Extension Module with SfB - you Park a call and then Page disappears... WHY???

Occasional Contributor

VVX 310 with Extension Module with SfB - you Park a call and then Page disappears... WHY???

We are using Skype for Business 2015 with a VVX 310 with Extension Module. 

Phone Information Phone Model VVX 310 Part Number 3111-46161-001 Rev:A MAC Address 00:04:F2:70:D6:FC IP Mode IPv4 IP Address 10.228.72.62 UC Software Version 5.7.1.2205 Updater Version 5.9.1.1991

 

Login as Extension 61500 with Pin... I can make the phone work with SfB just fine.

 

I answer a call, put that call to Park... and then Paging is GONE from the soft keys... 

I only have: Retrieve, NewCall or Lines. 

Is there anyway to put Paging on this screen?? 

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3 REPLIES 3
Polycom Employee & Community Manager

Re: VVX 310 with Extension Module with SfB - you Park a call and then Page disappears... WHY???

Hello @ajegli,

welcome to the Polycom Community.

 

Usually the paging facility is only used in certain circumstances but you can use EFK to add this to others.


The community's VoIP FAQ contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

The above contains and example and answers all possible scenarios.

 

For anything else please follow:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: VVX 310 with Extension Module with SfB - you Park a call and then Page disappears... WHY???

I got the button now... and when I hit Page... I hear the beep for a Page, but when we talk... there is no sound. 

 

So the page beep part is going thru... but the sound after is not. 

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX 310 with Extension Module with SfB - you Park a call and then Page disappears... WHY???

Hello @ajegli,

The next step would be to raise this as a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4