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VVX 400 - Calling SfB contacts without a PSTN license

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Occasional Advisor

VVX 400 - Calling SfB contacts without a PSTN license

All services are hosted in the cloud regarding O365 and SfB.  All internal users have the necessary PSTN licenses to make and receive calls from their polycom phone and skype client.  However, we have a handful of sales users that do not have a polycom phone.  We also did not assign them a SfB PSTN license.  Their contact card has their mobile number as their primary line.  Whenever an internal user tries to call a sales user on their VVX phone (using their SfB contact), it attempts to ring the sales users SfB client and not their cell phone (which is explicitly listed in their contact card as their primary line).  If the Sales user is not logged into SfB, the call gets dropped immediately. This leads me to believe that when you select a contact card on the polycom phone, its automatically attempting to dial the SIP address of the contact and completely bypassing any other phone numbers in the contact card.

 

Is there any way around this?? Therefore if the receiving user does not have a PSTN license (Sales), calls coming from internal polycom phones will dial out to their actual cell phone instead of attempting a SIP dial.

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: VVX 400 - Calling SfB contacts without a PSTN license

Hello asuccar,

welcome to the Polycom Community.

Are this pinned favorites on the phone or how are they dialled?

 

A long press on the contact shows the numbers available.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: VVX 400 - Calling SfB contacts without a PSTN license

Hi SteffenBaierUK,

 

In some instances, these are pinned favorites.  And you are correct, holding down the contact name does include a list of available numbers.  Another way to dial is going through the Contacts group and selecting the user from there.  However, it defaults to their SIP address instead of their primary phone number listed.

Message 3 of 5
Polycom Employee & Community Manager

Re: VVX 400 - Calling SfB contacts without a PSTN license

Hello asuccar,

 

this is currently the only supported method and any change to this would require a feature request.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Advisor

Re: VVX 400 - Calling SfB contacts without a PSTN license

Thank you.  I am working on ways around this but it looks like it heavily relies ont he propper licenses applied.  Thank you again for your help

Message 5 of 5