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VVX 400 - Login to Lync and Exchange (Office 365) at same time

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Occasional Advisor

VVX 400 - Login to Lync and Exchange (Office 365) at same time

Current host Lync and VOIP with a cloud based provider and email at Office 365.

 

We use VVX phones to connect to the Lync hosting provider and they work really well.

 

Only thing that does not work is proper integration with Exchange and Office 365.  Specifically directory lookups and caller ID.

 

Local Lync client on windows (and smart phones) can see Office 365 directory information as they prompt for Exchange credentials after you input your Lync credentials.

 

These VVX phones do not appear to have an option to auth with both Lync and Exchange separately.

 

Is there a way to do this?

 

Phone Information

Phone Model VVX 400

Part Number 3111-46157-002 Rev:A

UC Software Version 5.2.0.8330

Updater Version 5.4.0.8782

Message 1 of 8
7 REPLIES 7
Polycom Employee & Community Manager

Re: VVX 400 - Login to Lync and Exchange (Office 365) at same time

Hello dMb,

welcome to the Polycom Community.

Office 365 is currently not a supported platform for the 3PIP phones and is only supported on the optimized for LYNC CX phone range.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 8
Occasional Advisor

Re: VVX 400 - Login to Lync and Exchange (Office 365) at same time

Thank you

 

When will you have Office 365 support available for the VVX?

 

So if I have local Exchange 2010 (which is the scenario for many of my clients) can the VVX phones login to both hosted Lync and local Exchange at same time?

 

 

Message 3 of 8
Occasional Advisor

Re: VVX 400 - Login to Lync and Exchange (Office 365) at same time

just an update - this now works with Office 365.

Message 4 of 8
Occasional Visitor

Re: VVX 400 - Login to Lync and Exchange (Office 365) at same time

Hi,

 

Was a FW issue?

If so which is the working one as 5.5.0 is having same problem?

 

Thanks,

Calin

Message 5 of 8
Polycom Employee & Community Manager

Re: VVX 400 - Login to Lync and Exchange (Office 365) at same time

Hello ccabulea,

welcome to the Polycom Community.

Considering UC Software 5.5.0 is a Beta and not supported on LYNC / Skype I am not surprised.

 

Could we get logs from a phone running 5.4.5?

 

Looking at your credentials you are an official partner so please follow this up with us directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 8
Occasional Visitor

Re: VVX 400 - Login to Lync and Exchange (Office 365) at same time

Hi Steffen,

 

I have a ticket open from 16.08 on this, 1-3645936751.

What I am trying to achieve is using calendar in Generic mode.

Only FW where  I managed to make it work is 4.1.2.

 

In latest FW(ex 5.4.5), it is complaining that no credentials are set for exchange, when trying to access the calendar.

What I observed in the logs is that in latest releases, phone is using Skype settings(even if in generic mode) where by default settings login credentials are set to none, even if in the phone cfg is set to username and password.

 

Thanks and regards,

Calin

 

 

 

Message 7 of 8
Polycom Employee & Community Manager

Re: VVX 400 - Login to Lync and Exchange (Office 365) at same time

Hello Calin,

One of my colleagues is dealing with this.

 

Please work with him directly and you can always come back here and provide the solution.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 8