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VVX 410 4-way navigation cluster (D-Pad) not working

Occasional Visitor

VVX 410 4-way navigation cluster (D-Pad) not working

As the Subject says, this phone has buttons that aren't responding, I tried Firmware upgrade, downgrade and Global Settings/Factory Settings: Restore.

Some other buttons also seem affected, such as volume-DOWN.


Is there anything else I can try?

Message 1 of 3
Polycom Employee & Community Manager

Re: VVX 410 4-way navigation cluster (D-Pad) not working

Hello @kormakur,

welcome to the Polycom Community.

What is the history of the device and what environment is it being used?


A software should not change the functionality of a keypad but have you tried factory restoring it to exclude any changes via provisioning?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3
Occasional Visitor

Re: VVX 410 4-way navigation cluster (D-Pad) not working

Hi, thanks for replying. Even right after factory reset, the buttons aren't responsive.
The phone was in a clean office and is otherwise in good shape
Message 3 of 3