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VVX 410 - Line Key Registration

Occasional Visitor

VVX 410 - Line Key Registration

Hi,

 

We are currently running our VVX 410 on UC Software Version 5.5.1.15937 and using Skype for Business Online (Office 365) with PSTN calling.

 

We have added users to the Line Keys using Skype via the PC but appears that it only allows you to call via Skype. We have noticed that if you hold the key down it gives you more information but it only gives you their email address. Is it possible to get all the information that includes phone numbers?

 

When going through the Skype directory and select info on the user we can see the required information.

 

Thanks,

Terry

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: VVX 410 - Line Key Registration

Hello Terry,

welcome to the Polycom Community.

If you right click on the contact within Skype for Business you can select either WorkGroup or Friends and Family.

 

This is a restriction which will change in future versions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: VVX 410 - Line Key Registration

Hi Steffen

 

I have changed the user to Family and Friends or workgroup but it is still only showing their email address. I have also taken them out and added them back into favorites still to no avail. Is there anything else that should be done?


Thanks,

 

Terry

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX 410 - Line Key Registration

Hello Terry,

I believe the person you are monitoring has to change this for you so your Phone is allowed to see this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4