Plantronics + Polycom. Now together as Poly Logo

VVX 410 Skype for Business server 'Auto Discovery Failed'

Highlighted
Occasional Visitor

VVX 410 Skype for Business server 'Auto Discovery Failed'

I am registered with Office 365 and I'm currently using the BTOE feature on Skype for Business on my PC. It doesn't matter what credentials I use, I still cannot log into Skype for Business or even do a proper 'Time Synchronization' for the phone. I'm using the 'pool.ntp.org' for the time. I get the 'Auto Discovery has failed' followed by a message saying that logging into Skype has failed. 

 

What do I need to and/or what should I be looking at to fix this?

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: VVX 410 Skype for Business server 'Auto Discovery Failed'

Hello @AdamJF,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP, Skype for Business, Lync)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing the answers to some of the above may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used and other details and allows us to look up a potential support partners if an issue needs to come into support.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2