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VVX 411 and BTOE 3.9.0.0

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Occasional Contributor

VVX 411 and BTOE 3.9.0.0

Hello,

 

We are seeing random issues with users being unable to awnser calls that come in when they are using a VVX 411 that is signed in using BTOE. Users cannot pick up calls on the PC or via the VVX phone the means Handset, Headset or Speaker phone

 

Phone are all on 5.9.1.0615 in a Skyple Online enviroment with managment via PDMS

 

The computers are all running Windows 10 1809 and BTOE 3.9.0.0

 

 

Message 1 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: VVX 411 and BTOE 3.9.0.0

Hello @CaptCrunch ,

 

welcome to the Polycom Community.


There is no call in this log and most likely we would need the logs to be more verbose to see anything.

 

As this is outside the scope for a Polycom Employee within this community please get this into support.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

 

The VVX411 was sold via SCANSOURCE COMMUNICATIONS back in 31/10/2018

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 3
Occasional Contributor

Re: VVX 411 and BTOE 3.9.0.0

Hello Steffen,

 

Thanks for the reply I did get a call open with the reseller on this as well. 

 

The log is right after this happend so I am surprised there is no call log in there.

 

We also got the BToE logs from the PC. 

Message 3 of 3