• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

We are seeing random issues with users being unable to awnser calls that come in when they are using a VVX 411 that is signed in using BTOE. Users cannot pick up calls on the PC or via the VVX phone the means Handset, Headset or Speaker phone

 

Phone are all on 5.9.1.0615 in a Skyple Online enviroment with managment via PDMS

 

The computers are all running Windows 10 1809 and BTOE 3.9.0.0

 

 

2 REPLIES 2
HP Recommended

Hello @CaptCrunch ,

 

welcome to the Polycom Community.


There is no call in this log and most likely we would need the logs to be more verbose to see anything.

 

As this is outside the scope for a Polycom Employee within this community please get this into support.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

 

The VVX411 was sold via SCANSOURCE COMMUNICATIONS back in 31/10/2018

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

Thanks for the reply I did get a call open with the reseller on this as well. 

 

The log is right after this happend so I am surprised there is no call log in there.

 

We also got the BToE logs from the PC. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.