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VVX 500 Blind Transfer

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Advisor

VVX 500 Blind Transfer

Blind transfering calls with VVX phone fails, but consultant transfers are working as expected. I know it's not a issue with the voice deployment of Skype for Business, as blind transfer works when VVX500 are taken out of the picture. We are on version 5.4.2.2834 BToE, 3.3.0

 

Any suggestions on fix or is this a known issue with this release?

Message 1 of 13
12 REPLIES 12
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Polycom Employee & Community Manager

Re: VVX 500 Blind Transfer

Hello kdsych,

welcome to the Polycom Community.

What kind of Gateway is being used in this scenario?

 

Can you test the attached parameter being imported via the Web Interface?

 

 

call.BlindTransferSpecialInterop="1"

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Highlighted
Advisor

Re: VVX 500 Blind Transfer

Hi there, added this parameter but still get the same result.

Message 3 of 13
Highlighted
Advisor

Re: VVX 500 Blind Transfer

Sorry, forgot to answer your entire question.

 

We are not using a gateway, we are using direct sip with ThinkTel.

 

 

Message 4 of 13
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Polycom Employee & Community Manager

Re: VVX 500 Blind Transfer

Hello kdsych,

The next step would be to contact your Polycom reseller so they can open a support case on your behalf.

 

If you struggle to identify this reseller please post a MAC address of one of the phones in use so I can check this for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 13
Visitor

Re: VVX 500 Blind Transfer

Hi Steffen et al-

 

Were you able to solve this issue?  We are experiencing the same issue on SfB 2015 with the new 5.4.3 firmware on VVX400 and 500.  Transferring blind intermittently drops the call.

 

We were able to trace this issue to transferring calls originating from outside the org only.  Internal based call transfers work fine.

 

Transferring also works fine on an IP550.

 

Thanks!

Aaron

Message 6 of 13
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Polycom Employee & Community Manager

Re: VVX 500 Blind Transfer

Hello Aaron,

welcome to the Polycom Community.

As already explained => here <= we do need people to raise a case via their Polycom reseller in order for us as an organisation to attempt to troubleshoot an issue.

 

Due the lack of feedback from the original poster(s) we are most likely deprived of this data which means nobody else can be helped due the lack of feedback.

 

Please follow up as outlined above so we can identify the root cause and if caused by Polycom fix it.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 13
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Advisor

Re: VVX 500 Blind Transfer

My polycom reseller says I have to go through Polycom support. Where do I go for support?

 

This is still a issue and it looks like its becoming a common one.

Message 8 of 13
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Polycom Employee & Community Manager

Re: VVX 500 Blind Transfer

Hello kdsych,

Yourself as an end user cannot open a ticket with Polycom support.

 

Your reseller can do this as long as they are not some internet discounter.

 

Please provide me with a MAC address of one of the phones and I look this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 13
Highlighted
Advisor

Re: VVX 500 Blind Transfer

Sorry for the late response, I did not receive notification this blog was updated.

the MAC address is 00 04 F2 83 AF ED

Message 10 of 13