We are noticing a significant delay in call history with the vvx 500 phones, version 5.4.2.2834. Call history shows up in the Skype client immediately but on the phone it takes 2 hours ++.
Any suggestions on fix or is this a known issue with this release?
Hello kdsych,
welcome to the Polycom Community.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi there, this is Skype for Business. Logging in to the phone using user credentials over BToE.
Hello kdsych,
The next step would be to contact your Polycom reseller so they can open a support case on your behalf.
If you struggle to identify this reseller please post a MAC address of one of the phones in use so I can check this for you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services