Re: VVX 500 Call History

kdsych · ‎03-21-2016

We are noticing a significant delay in call history with the vvx 500 phones, version 5.4.2.2834. Call history shows up in the Skype client immediately but on the phone it takes 2 hours ++.

Any suggestions on fix or is this a known issue with this release?

SteffenBaierUK · ‎03-21-2016

Hello kdsych,

welcome to the Polycom Community.

Is this LYNC 2010, 2013 or Skype for Business or even Office 365?
Pin & Extension or User Credentials ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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kdsych · ‎03-28-2016

Hi there, this is Skype for Business. Logging in to the phone using user credentials over BToE.

SteffenBaierUK · ‎03-28-2016

Hello kdsych,

The next step would be to contact your Polycom reseller so they can open a support case on your behalf.

If you struggle to identify this reseller please post a MAC address of one of the phones in use so I can check this for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.