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VVX 500: Change duration to automatically place call

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Visitor

VVX 500: Change duration to automatically place call

Our customer is using Polycom VVX 500 phones with Lync 2013.

SW on VVX 500 is 5.0.2.2756.

 

How can I change the duration until a call is automatically placed when dialing a number?

Sometimes, the customer is simpy not fast enough to complete the whole phone number and asks to change or disable this feature.

 

Thanks for your support.

 

Regards

Bernhard

Message 1 of 14
13 REPLIES 13
Polycom Employee & Community Manager

Re: VVX 500: Change duration to automatically place call

Hello Berhard,

welcome to the Polycom Community.

 

Please be aware of the following when your customer is utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found =>  here <=

 

In order to answer your question:

 

This configuration will not automatically send the string to the server but will wait for the user to press send.

 

On-hook dialing

 

dialplan.userDial.timeOut="0"

 

Off-hook dialing:

 

dialplan.1.lyncdigitmap.timeout=”0”

 

This configuration example will automatically send the string to the server after 5 seconds in inactivity.

 

On-hook dialing

 

dialplan.userDial.timeOut="5"

 

Off-hook dialing:

 

dialplan.1.lyncdigitmap.timeout=”5”


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 14
Visitor

Re: VVX 500: Change duration to automatically place call

Hi Steffen

 

Works fine, thank you!

 

Bernhard

Message 3 of 14
Visitor

Re: VVX 500: Change duration to automatically place call

I was able to successfully change the Off-hook dialing timeout, but am having a hard time getting the On-hook dialing timeout to work. I'm using a VVX500 with 5.0.2.2756 and BToE 2.1......

 

My question is: Where can I change the dialplan.userDial.timeOut=..... Which config. file? It seems as if it is at 3 seconds, and would like it changed to 10 seconds. Please help. Thanks. 

Message 4 of 14
Polycom Employee & Community Manager

Re: VVX 500: Change duration to automatically place call

Hello mjlhal,

welcome to the Polycom Community.

 

You will either manually add this to an existing configuration file or create a new one.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 14
Occasional Visitor

Re: VVX 500: Change duration to automatically place call

I've tried setting the dialplan.1.lyncdigitmap.timeout="4" for off hook dialing using VVX phones using 5.1.1 but it does not send the digits until I hit the send button when doing off-hook dialing.

 

I think this might be because I'm using the reg.1.applyServerDiitMapLocally="0" because the phone is not parsing the lync dial plan correctly. Can anyone confirm? If this is the case how can I set an off-hook dial timeout parameter when using Lync?

Message 6 of 14
Advisor

Re: VVX 500: Change duration to automatically place call

Just so others are aware, there is a typo in the Admin guide (version 5.3) for this setting on page 356.

 

It reads: "dialpan.x.lyncDigitmap.timeOut"

 

When ti should be:

 

"dialplan.x.lyncDigitmap.timeOut"

 

They forgot an "L".

Message 7 of 14
Advisor

Re: VVX 500: Change duration to automatically place call

Oh and just in case this helps someone, here is how I have changed my VVXs on/off hook dialing timeouts to 15 seconds when using Lync on 5.3.0:

 

 

On Hook:

 

dialplan.userDial.timeOut="15"

 

Off-Hook:

 

dialplan.1.digitmap.timeout="15|15|15|15|15|15|15|15|15|15|15|15"

 

dialplan.1.lyncDigitmap.timeOut="15"

 

 

 

Message 8 of 14
Occasional Visitor

Re: VVX 500: Change duration to automatically place call

Is there a way to change this duration via the web or phone admin console?

Message 9 of 14
Polycom Employee & Community Manager

Re: VVX 500: Change duration to automatically place call

Hello Earnie,

welcome to the Polycom Community.

 

No you cannot change it directly there but the community's VoIP FAQ contains this post here:

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=


You simply create the files you require and then import via the Web Interface.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 14