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VVX 500: Change duration to automatically place call

SOLVED
Occasional Advisor

Re: VVX 500: Change duration to automatically place call

WIth the Firmware 5.7.0.11768 we experience that the parameters

 

dialplan.userDial.timeOut="0"

dialplan.1.lyncdigitmap.timeout=”0”

 

do not work anymore. After few seconds auto dial starts.

 

Is this a known bug in 5.7.0 ?
Some months ago the settings were working and no auto dial occured (should have been version 5.5.2 or 5.6.0 I think).

 

Regards,

Tobias

Message 11 of 14
Polycom Employee & Community Manager

Re: VVX 500: Change duration to automatically place call

Hello Tobias,

welcome back to the Polycom Community.

 

I have moved this whole post to the Skype for Business section as this is not openSIP.

5.7.0 changed a few things as we now fully support the Skype for Business dialplan so these depend if you apply these but the Dialplan is actioned from the Skype for Business server.

 

Can you post a backup of your configuration?

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 12 of 14
Occasional Advisor

Re: VVX 500: Change duration to automatically place call

Hello Steffen,

 

here ist the backup from my own phone. I substitued some settings with "XXXXX", shouldn't be a problem for this specific case.

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Fraser 5.7.0.11768 07-Dec-17 14:56 -->
<!-- Created 01-02-2018 16:02 -->
<PHONE_BACKUP>
 <DEVICE_SETTINGS
  device.set="1"
  device.auth.localUserPassword.set="0"
  device.tr069.cpe.password.set="0"
  device.tr069.acs.password.set="0"
  device.pacfile.password.set="0"
  device.net.dot1x.password.set="0"
  device.prov.lyncDeviceUpdatePassword.set="0"
  device.auth.localAdminPassword.set="0"
  device.logincred.pin.set="0"
  device.logincred.pin=""
  device.logincred.password.set="0"
  device.prov.password.set="0"
  device.baseProfile.set="1"
  device.baseProfile="Lync"
  device.prov.serverType.set="1"
  device.prov.serverType="FTP"
  device.dhcp.enabled.set="1"
  device.dhcp.enabled="1"
  device.net.enabled.set="1"
  device.net.enabled="1"
  device.net.ipAddress.set="1"
  device.net.ipAddress="0.0.0.0"
  device.net.subnetMask.set="1"
  device.net.subnetMask="255.0.0.0"
  device.net.IPgateway.set="1"
  device.net.IPgateway="0.0.0.0"
  device.net.ipStack.set="1"
  device.net.ipStack="V4Only"
  device.net.preferredNetwork.set="1"
  device.net.preferredNetwork="V6"
  device.net.ipv6AddrDisc.set="1"
  device.net.ipv6AddrDisc="DHCP"
  device.net.ipv6PrivacyExtension.set="1"
  device.net.ipv6PrivacyExtension="EUI64"
  device.net.ipv6Address.set="1"
  device.net.ipv6Address="::"
  device.net.ipv6ULAAddress.set="1"
  device.net.ipv6ULAAddress="::"
  device.net.ipv6LinkAddress.set="1"
  device.net.ipv6LinkAddress="::"
  device.net.ipv6Gateway.set="1"
  device.net.ipv6Gateway="::"
  device.net.vlanId.set="1"
  device.net.vlanId=""
  device.net.cdpEnabled.set="1"
  device.net.cdpEnabled="1"
  device.net.lldpEnabled.set="1"
  device.net.lldpEnabled="1"
  device.net.lldpCapabilitiesRequired.set="1"
  device.net.lldpCapabilitiesRequired="1"
  device.net.lldpFastStartCount.set="1"
  device.net.lldpFastStartCount="5"
  device.net.etherVlanFilter.set="1"
  device.net.etherVlanFilter="1"
  device.net.etherStormFilter.set="1"
  device.net.etherStormFilter="1"
  device.net.etherStormFilterPpsValue.set="1"
  device.net.etherStormFilterPpsValue="38"
  device.net.icmp.echoRepliesMask.set="1"
  device.net.icmp.echoRepliesMask="1"
  device.net.etherModeLAN.set="1"
  device.net.etherModeLAN="Auto"
  device.net.etherModePC.set="1"
  device.net.etherModePC="Auto"
  device.dhcp.dhcpVlanDiscUseOpt.set="1"
  device.dhcp.dhcpVlanDiscUseOpt="Fixed"
  device.dhcp.dhcpVlanDiscOpt.set="1"
  device.dhcp.dhcpVlanDiscOpt="129"
  device.dhcp.dhcpv6VlanDiscOpt.set="1"
  device.dhcp.dhcpv6VlanDiscOpt="1"
  device.dhcp.bootSrvUseOpt.set="1"
  device.dhcp.bootSrvUseOpt="CustomAndDefault"
  device.dhcp.bootSrvOpt.set="1"
  device.dhcp.bootSrvOpt="161"
  device.dhcp.bootSrvOptType.set="1"
  device.dhcp.bootSrvOptType="String"
  device.dhcp.option60Type.set="1"
  device.dhcp.option60Type="ASCII"
  device.prov.upgradeServer.set="1"
  device.prov.upgradeServer=""
  device.prov.serverName.set="1"
  device.prov.serverName=""
  device.prov.user.set="1"
  device.prov.user="PlcmSpIp"
  device.prov.redunAttemptLimit.set="1"
  device.prov.redunAttemptLimit="3"
  device.prov.redunInterAttemptDelay.set="1"
  device.prov.redunInterAttemptDelay="1"
  device.prov.maxRedunServers.set="1"
  device.prov.maxRedunServers="8"
  device.prov.AutoProvEnabled.set="1"
  device.prov.AutoProvEnabled="0"
  device.prov.networkEnvironment.set="1"
  device.prov.networkEnvironment="1"
  device.prov.tagSerialNo.set="1"
  device.prov.tagSerialNo="0"
  device.cma.mode.set="1"
  device.cma.mode="Disabled"
  device.cma.serverName.set="1"
  device.cma.serverName=""
  device.cma.disableTlsForDebug.set="1"
  device.cma.disableTlsForDebug="0"
  device.ntlm.versionMode.set="1"
  device.ntlm.versionMode="v2"
  device.logincred.user.set="1"
  device.logincred.user=""
  device.logincred.domain.set="1"
  device.logincred.domain=""
  device.logincred.extension.set="1"
  device.logincred.extension="415"
  device.sec.TLS.OCSP.enabled.set="1"
  device.sec.TLS.OCSP.enabled="0"
  device.sec.TLS.FIPS.enabled.set="1"
  device.sec.TLS.FIPS.enabled="0"
  device.sec.TLS.protocol.dot1x.set="1"
  device.sec.TLS.protocol.dot1x="TLSv1_0"
  device.sec.TLS.protocol.syslog.set="1"
  device.sec.TLS.protocol.syslog="TLSv1_0"
  device.sec.TLS.protocol.prov.set="1"
  device.sec.TLS.protocol.prov="TLSv1_0"
  device.sec.TLS.profile.cipherSuiteDefault1.set="1"
  device.sec.TLS.profile.cipherSuiteDefault1="1"
  device.sec.TLS.profile.cipherSuite1.set="1"
  device.sec.TLS.profile.cipherSuite1=""
  device.sec.TLS.profile.caCertList1.set="1"
  device.sec.TLS.profile.caCertList1="All"
  device.sec.TLS.profile.deviceCert1.set="1"
  device.sec.TLS.profile.deviceCert1="Builtin"
  device.sec.TLS.profile.cipherSuiteDefault2.set="1"
  device.sec.TLS.profile.cipherSuiteDefault2="1"
  device.sec.TLS.profile.cipherSuite2.set="1"
  device.sec.TLS.profile.cipherSuite2=""
  device.sec.TLS.profile.caCertList2.set="1"
  device.sec.TLS.profile.caCertList2="All"
  device.sec.TLS.profile.deviceCert2.set="1"
  device.sec.TLS.profile.deviceCert2="Builtin"
  device.sec.TLS.syslog.strictCertCommonNameValidation.set="1"
  device.sec.TLS.syslog.strictCertCommonNameValidation="1"
  device.sec.TLS.profileSelection.syslog.set="1"
  device.sec.TLS.profileSelection.syslog="PlatformProfile1"
  device.sec.TLS.prov.strictCertCommonNameValidation.set="1"
  device.sec.TLS.prov.strictCertCommonNameValidation="1"
  device.sec.TLS.profileSelection.provisioning.set="1"
  device.sec.TLS.profileSelection.provisioning="PlatformProfile1"
  device.sec.TLS.dot1x.strictCertCommonNameValidation.set="1"
  device.sec.TLS.dot1x.strictCertCommonNameValidation="1"
  device.sec.TLS.profileSelection.dot1x.set="1"
  device.sec.TLS.profileSelection.dot1x="PlatformProfile1"
  device.sec.coreDumpEncryption.enabled.set="1"
  device.sec.coreDumpEncryption.enabled="1"
  device.syslog.serverName.set="1"
  device.syslog.serverName=""
  device.syslog.transport.set="1"
  device.syslog.transport="UDP"
  device.syslog.facility.set="1"
  device.syslog.facility="16"
  device.syslog.renderLevel.set="1"
  device.syslog.renderLevel="4"
  device.syslog.prependMac.set="1"
  device.syslog.prependMac="0"
  device.sntp.serverName.set="1"
  device.sntp.serverName="time.windows.com"
  device.sntp.gmtOffset.set="1"
  device.sntp.gmtOffset="3600"
  device.sntp.gmtOffsetcityID.set="1"
  device.sntp.gmtOffsetcityID="54"
  device.dns.serverAddress.set="1"
  device.dns.serverAddress="0.0.0.0"
  device.dns.altSrvAddress.set="1"
  device.dns.altSrvAddress="0.0.0.0"
  device.dns.domain.set="1"
  device.dns.domain=""
  device.hostname.set="1"
  device.hostname=""
  device.em.power.set="1"
  device.em.power="1"
  device.prov.ztpEnabled.set="1"
  device.prov.ztpEnabled="1"
  device.prov.curlPartialFileError.enabled.set="1"
  device.prov.curlPartialFileError.enabled="0"
  device.prov.lyncDeviceUpdateEnabled.set="1"
  device.prov.lyncDeviceUpdateEnabled="1"
  device.prov.lyncDeviceUpdateUser.set="1"
  device.prov.lyncDeviceUpdateUser=""
  device.prov.lyncDeviceUpdateDomain.set="1"
  device.prov.lyncDeviceUpdateDomain=""
  device.prov.lyncDeviceUpdateExtension.set="1"
  device.prov.lyncDeviceUpdateExtension=""
  device.prov.lyncDeviceUpdatePin.set="1"
  device.prov.lyncDeviceUpdatePin=""
  device.prov.lyncDeviceUpdateCredentialType.set="1"
  device.prov.lyncDeviceUpdateCredentialType="1"
  device.net.dot1x.enabled.set="1"
  device.net.dot1x.enabled="0"
  device.net.dot1x.method.set="1"
  device.net.dot1x.method="EAP-MD5"
  device.net.dot1x.identity.set="1"
  device.net.dot1x.identity=""
  device.net.dot1x.anonid.set="1"
  device.net.dot1x.anonid=""
  device.net.dot1x.eapFastInBandProv.set="1"
  device.net.dot1x.eapFastInBandProv="0"
  device.ipv6.icmp.genDestUnreachable.set="1"
  device.ipv6.icmp.genDestUnreachable="1"
  device.ipv6.icmp.echoReplies.set="1"
  device.ipv6.icmp.echoReplies="1"
  device.ipv6.icmp.ignoreRedirect.set="1"
  device.ipv6.icmp.ignoreRedirect="1"
  device.ipv6.icmp.txRateLimiting.set="1"
  device.ipv6.icmp.txRateLimiting="1000"
  device.feature.tr069.enabled.set="1"
  device.feature.tr069.enabled="0"
  device.tr069.acs.url.set="1"
  device.tr069.acs.url=""
  device.tr069.acs.username.set="1"
  device.tr069.acs.username="PlcmSpIp"
  device.tr069.cpe.username.set="1"
  device.tr069.cpe.username="PlcmSpIp"
  device.tr069.periodicInform.enabled.set="1"
  device.tr069.periodicInform.enabled="0"
  device.tr069.periodicInform.interval.set="1"
  device.tr069.periodicInform.interval="18000"
  device.tr069.upgradesManaged.enabled.set="1"
  device.tr069.upgradesManaged.enabled="0"
  device.tr069.upgradeUrl.set="1"
  device.tr069.upgradeUrl=""
  device.tr069.upgradeStatus.set="1"
  device.tr069.upgradeStatus="DontUpgrade"
  device.auxPort.enable.set="1"
  device.auxPort.enable="1"
  device.theme.set="1"
  device.theme="Classic"
  device.icmp.ipv4IcmpIgnoreRedirect.set="1"
  device.icmp.ipv4IcmpIgnoreRedirect="1"
  device.spProfile.set="1"
  device.spProfile="Default"
  device.mac.hide.set="1"
  device.mac.hide="0"
  device.pcc.enabled.set="1"
  device.pcc.enabled="0"
  device.pcc.url.set="1"
  device.pcc.url=""
  device.serial.enable.set="1"
  device.serial.enable="1"
 />
 <CONFIG_FILES
  apps.push.alertSound="1"
  apps.push.messageType="5"
  apps.push.secureTunnelEnabled="1"
  apps.push.secureTunnelRequired="1"
  apps.push.serverRootURL="push"
  apps.push.username="vvxmanager"
  apps.restapi.enabled="1"
  apps.ucdesktop.adminEnabled="0"
  apps.ucdesktop.enabled="0"
  bluetooth.device.discoverable="0"
  call.remoteDisconnect.toneType="negativeConfirm"
  device.auth.localAdminPassword.set="1"
  device.auth.localUserPassword.set="1"
  device.baseProfile="Lync"
  device.baseProfile.set="1"
  device.hostname=""
  device.lync.timeZone="1"
  device.lync.timeZone.set="1"
  device.set="1"
  device.sntp.gmtOffset="3600"
  device.sntp.gmtOffset.set="1"
  device.sntp.gmtOffsetcityID="54"
  device.sntp.gmtOffsetcityID.set="1"
  diags.pcap.enabled="0"
  diags.pcap.remote.enabled="0"
  dialplan.userDial.timeOut="0"
  dir.corp.address="XXXXX"
  dir.corp.autoQuerySubmitTimeout="2"
  dir.corp.baseDN="XXXXX"
  dir.corp.filterPrefix="(&amp;(|(objectclass=contact)(objectclass=person))(!(msExchHideFromAddressLists=TRUE))(!(userAccountControl:1.2.840.113556.1.4.803:=2))(|(msRTCSIP-PrimaryUserAddress=*)(telephoneNumber=*)(otherTelephone=*)(mobile=*)(otherMobile=*)))"
  dir.corp.port="389"
  dir.corp.scope="sub"
  dir.corp.user="XXXXX"
  dir.corp.vlv.allow="0"
  dir.corp.vlv.sortOrder="sn givenName displayName"
  dir.local.contacts.maxNum="500"
  dir.local.readonly="1"
  dir.local.UIenabled="1"
  dir.local.volatile="1"
  dir.local.volatile.maxSize="200"
  dir.search.field="0"
  feature.btoe.enabled="1"
  feature.callRecording.enabled="0"
  feature.corporateDirectory.enabled="1"
  feature.directory.enabled="1"
  feature.EWSAutodiscover.enabled="1"
  feature.exchangeCalendar.enabled="1"
  feature.HotDesking.enabled="1"
  feature.lync.abs.enabled="1"
  feature.messaging.enabled="0"
  feature.pictureFrame.enabled="1"
  feature.presence.enabled="1"
  feature.urlDialing.enabled="0"
  feature.usbRear.power.enabled="1"
  feature.usbTop.power.enabled="1"
  homeScreen.application.enable="0"
  homeScreen.BToE.enable="0"
  httpd.cfg.enabled="1"
  httpd.cfg.lockWebUI.enable="1"
  httpd.cfg.lockWebUI.lockOutDuration="60"
  httpd.cfg.lockWebUI.noOfInvalidAttempts="5"
  httpd.cfg.lockWebUI.noOfInvalidAttemptsDuration="60"
  httpd.cfg.secureTunnelEnabled="1"
  httpd.cfg.secureTunnelRequired="1"
  httpd.enabled="1"
  lcl.datetime.date.format="D,dM"
  lcl.datetime.date.longFormat="1"
  lcl.datetime.time.24HourClock="1"
  lcl.ml.lang="German_Germany"
  log.level.change.cfg="3"
  log.level.change.dbs="1"
  log.level.change.dhcpc="3"
  log.level.change.ldap="4"
  log.level.change.so="3"
  log.level.change.tickt="3"
  log.render.file.upload.append="1"
  log.render.file.upload.append.limitMode="delete"
  log.render.file.upload.append.sizeLimit="1024"
  powerSaving.enable="1"
  powerSaving.idleTimeout.offHours="5"
  powerSaving.idleTimeout.officeHours="600"
  powerSaving.officeHours.duration.friday="16"
  powerSaving.officeHours.duration.monday="16"
  powerSaving.officeHours.duration.saturday="0"
  powerSaving.officeHours.duration.sunday="0"
  powerSaving.officeHours.duration.thursday="16"
  powerSaving.officeHours.duration.tuesday="16"
  powerSaving.officeHours.duration.wednesday="16"
  powerSaving.officeHours.startHour.friday="6"
  powerSaving.officeHours.startHour.monday="6"
  powerSaving.officeHours.startHour.saturday="6"
  powerSaving.officeHours.startHour.sunday="6"
  powerSaving.officeHours.startHour.thursday="6"
  powerSaving.officeHours.startHour.tuesday="6"
  powerSaving.officeHours.startHour.wednesday="6"
  prov.polling.enabled="1"
  prov.polling.mode="random"
  prov.polling.time="23:00"
  prov.polling.timeRandomEnd="05:00"
  softkey.feature.directories="1"
  softkey.feature.simplifiedSignIn="0"
  tcpIpApp.ice.mode="MSOCS"
  tcpIpApp.ice.turn.callAdmissionControl.enabled="1"
  tcpIpApp.sntp.daylightSavings.enable="1"
  tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1"
  tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="1"
  tcpIpApp.sntp.daylightSavings.start.month="3"
  tcpIpApp.sntp.daylightSavings.start.time="2"
  tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1"
  tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="1"
  tcpIpApp.sntp.daylightSavings.stop.month="10"
  tcpIpApp.sntp.daylightSavings.stop.time="3"
  tcpIpApp.sntp.gmtOffset="3600"
  tcpIpApp.sntp.gmtOffset.overrideDHCP="1"
  tcpIpApp.sntp.gmtOffsetcityID="54"
  tone.chord.callProg.ringback.onDur="1000"
  up.backlight.timeout="15"
  up.screenCapture.enabled="0"
  up.useDirectoryNames="1"
  video.enable="0"
  voice.aec.hd.enable="1"
  voice.aec.hs.enable="1"
  voice.aes.hd.enable="1"
  voice.aes.hs.enable="1"
  voice.cn.hs.attn="35"
  voice.cn.hs.enable="1"
  voice.ns.hd.enable="1"
  voice.ns.hd.enhanced="1"
  voice.ns.hs.enable="1"
  voice.ns.hs.enhanced="1"
  voice.plcCnEnable="1"
  voice.plcCnGain="0"
  voice.volume.persist.bluetooth.headset="1"
  voice.volume.persist.handset="1"
  voice.volume.persist.handsfree="1"
  voice.volume.persist.headset="1"
  voice.volume.persist.usb.handsfree="1"
  voice.volume.persist.usbHeadset="1"
  voIpProt.SIP.specialEvent.checkSync.alwaysReboot="0"
  voIpProt.SIP.specialEvent.checkSync.downloadDirectory="1"
  dialplan.1.lyncDigitmap.timeOut="0"
  dir.corp.attribute.1.addstar="1"
  dir.corp.attribute.2.addstar="1"
  dir.corp.attribute.3.addstar="1"
  dir.corp.attribute.4.addstar="1"
  dir.corp.attribute.1.label="Anzeigename"
  dir.corp.attribute.2.label="Nachname"
  dir.corp.attribute.3.label="Vorname"
  dir.corp.attribute.4.label="Abteilung"
  dir.corp.attribute.5.label="Rufnummer"
  dir.corp.attribute.6.label="SIP"
  dir.corp.attribute.7.label="Weitere Rufnummern"
  dir.corp.attribute.8.label="Mobil-Rufnummer"
  dir.corp.attribute.1.name="displayName"
  dir.corp.attribute.2.name="sn"
  dir.corp.attribute.3.name="givenName"
  dir.corp.attribute.4.name="department"
  dir.corp.attribute.5.name="telephoneNumber"
  dir.corp.attribute.6.name="msRTCSIP-PrimaryUserAddress"
  dir.corp.attribute.7.name="otherTelephone"
  dir.corp.attribute.8.name="mobile"
  dir.corp.attribute.1.searchable="1"
  dir.corp.attribute.2.searchable="1"
  dir.corp.attribute.3.searchable="1"
  dir.corp.attribute.4.searchable="1"
  dir.corp.attribute.5.searchable="0"
  dir.corp.attribute.6.searchable="0"
  dir.corp.attribute.7.searchable="0"
  dir.corp.attribute.8.searchable="0"
  dir.corp.attribute.1.type="other"
  dir.corp.attribute.2.type="last_name"
  dir.corp.attribute.3.type="first_name"
  dir.corp.attribute.4.type="other"
  dir.corp.attribute.5.type="phone_number"
  dir.corp.attribute.6.type="SIP_address"
  dir.corp.attribute.7.type="phone_number"
  dir.corp.attribute.8.type="phone_number"
  lcl.ml.lang.clock.9.format="D,dM"
  reg.1.auth.useLoginCredentials="0"
  reg.1.auth.usePinCredentials="1"
  tone.chord.callProg.busyTone.freq.1="425"
  tone.chord.callProg.busyTone.freq.2="425"
  tone.chord.callProg.busyTone.level.1="-20"
  tone.chord.callProg.busyTone.level.2="-20"
  tone.chord.callProg.dialTone.freq.1="425"
  tone.chord.callProg.dialTone.freq.2="425"
  tone.chord.callProg.dialTone.level.1="-12"
  tone.chord.callProg.dialTone.level.2="-12"
  tone.chord.callProg.ringback.freq.1="425"
  tone.chord.callProg.ringback.freq.2="425"
  tone.chord.callProg.ringback.level.1="-20"
  tone.chord.callProg.ringback.level.2="-20"
 />
 <PHONE_LOCAL
  np.normal.ringing.toneVolume.chassis="-21"
  up.backlight.onIntensity="2"
  reg.1.address="XXXXX"
  reg.1.auth.loginCredentialType="extensionAndPIN"
  sec.TLS.customCaCert.6="-----BEGIN CERTIFICATE-----
XXXXX
-----END CERTIFICATE-----"
 />
 <CALL_SERVER
  log.level.change.afe="5"
  log.level.change.app1="4"
  log.level.change.auth="2"
  log.level.change.btoe="4"
  log.level.change.dpair="4"
  log.level.change.ec="4"
  log.level.change.ice="4"
  log.level.change.nisvc="2"
  log.level.change.pps="4"
  log.level.change.proxy="4"
  log.level.change.rssvc="4"
  log.level.change.sip="4"
  log.level.change.so="4"
  log.level.change.tickt="4"
  log.level.change.wad="2"
  lync.qos.dscpVoice="46"
  tcpIpApp.ice.turn.server="XXXXX"
  tcpIpApp.ice.turn.tcpPort="443"
  tcpIpApp.ice.turn.udpPort="3478"
  tcpIpApp.port.rtp.mediaPortRangeEnd="50039"
  tcpIpApp.port.rtp.mediaPortRangeStart="50020"
  tcpIpApp.port.rtp.videoPortRangeStart="58000"
  msg.mwi.1.callBack="XXXXX"
  msg.mwi.1.callBackMode="contact"
  reg.1.srtp.enable="1"
  reg.1.srtp.offer="1"
  reg.1.srtp.require="1"
 />
 <WEB
  apps.ucdesktop.orientation="Right"
  apps.ucdesktop.ServerAddress="XXXXX"
  log.level.change.app1="1"
  log.level.change.net="1"
  log.level.change.pcd="0"
  log.level.change.pdc="0"
  log.level.change.so="1"
  log.render.level="0"
  np.normal.ringing.calls.tonePattern="ringer14"
 />
</PHONE_BACKUP>

 

Regards,

Tobias

 

 

 

Message 13 of 14
Polycom Employee & Community Manager

Re: VVX 500: Change duration to automatically place call

Hello @Tobias Ruf,

A couple of things:

 

feature.HotDesking.enabled="1"
feature.messaging.enabled="0"
feature.presence.enabled="1"

All of the above have nothing to do with Skype for Business and should not be in your config.

 

Usually the:

 

  • dialplan.userDial.timeOut="0" is applied when On-hook dialing
  • dialplan.1.lyncdigitmap.timeout=”0” is applied when Off-hook dialing

I suggest you get this into support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 14 of 14