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- Re: VVX 500 Random Downgrade
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03-07-2017 12:42 PM
A few of our VVX 500 phones are randomly downgrading to 5.4.1.17653. After that installs, the phone immediately reboots and installs the version that is on our FTP server 5.5.1.11526. I've seen this happen on several phones during the day and am wondering if it's happening to others during off hours as well.
VVX 500
FTP Server has version 5.5.1.11526
Randomly displays a message that an update is available Version 5.4.1.17653
If end user does not cancel, phone automatically reboots and installs 5.4.1.17653
After installation, the phone comes back up. Once application loads, the phone immediately reboots and installs 5.5.1.11526
Phone is back to normal for several days until the next "random" reboot
I've attached both the app log and boot log.
Thanks in advance.
Solved! Go to Solution.
Accepted Solutions
03-07-2017 01:43 PM
Hello kobymaster,
welcome to the Polycom Community.
The community's Skype for Business FAQ contains this post here:
Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?
Resolution:Download, unpack and import the attached lyncDeviceUpdateEnabledOFF.zip
I assume you are utilizing Office 365.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-07-2017 01:43 PM
Hello kobymaster,
welcome to the Polycom Community.
The community's Skype for Business FAQ contains this post here:
Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?
Resolution:Download, unpack and import the attached lyncDeviceUpdateEnabledOFF.zip
I assume you are utilizing Office 365.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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