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VVX 500 Random Downgrade

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Occasional Contributor

VVX 500 Random Downgrade

A few of our VVX 500 phones are randomly downgrading to 5.4.1.17653. After that installs, the phone immediately reboots and installs the version that is on our FTP server 5.5.1.11526. I've seen this happen on several phones during the day and am wondering if it's happening to others during off hours as well. 

 

VVX 500

FTP Server has version 5.5.1.11526

Randomly displays a message that an update is available Version 5.4.1.17653

If end user does not cancel, phone automatically reboots and installs 5.4.1.17653

After installation, the phone comes back up. Once application loads, the phone immediately reboots and installs 5.5.1.11526

Phone is back to normal for several days until the next "random" reboot

 

I've attached both the app log and boot log.

 

Thanks in advance.

 

 

 

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1 ACCEPTED SOLUTION

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Polycom Employee & Community Manager

Re: VVX 500 Random Downgrade

Hello kobymaster,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:Download, unpack and import the attached lyncDeviceUpdateEnabledOFF.zip

 

I assume you are utilizing Office 365.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 Random Downgrade

Hello kobymaster,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:Download, unpack and import the attached lyncDeviceUpdateEnabledOFF.zip

 

I assume you are utilizing Office 365.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2