Not sure how to best describe this.. However I'll give it a go (I'm not super familiar with these phones fyi).
One of our users has a VVX500, and is logged in to Skype voice using the web gui. ALl is good, he has a numebr provisioned, etc., phone works fine.
However, when he goes to listen to a voicemail (on the phone he chooses the message from the list of messages, then chooses 'Play'), it shows him another username, he hears a single beep, then nothing. As if it were tyring to access another user's voicemail.. The number is assigned to his user account in O365 > Skype > Voice.. So that end of it looks good.
I've restarted the phone, and have also logged him of and back on to make sure he's cuthenciated correctly onthe phone.
Hello @mpothen ,
Welcome to the Poly Community.
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