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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

@SteffenBaierUK I am not having luck with ScanSource, and it seems like their request to Polycom to create a SR is stalled - or I'm not sure what's going on. Can you help on the Polycom side to get a ticket in?

HP Recommended

Hello @phake ,

 

there is nothing I can do. Customers without a maintenance or service contract cannot open Tickets with Poly support directly so you need to wait for your reseller to do this.

 

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Looks like we needed another SSL cert in our config that we were deploying. ☹️ Not sure how we missed that, but I was able to catch it after testing the same login in a different office (network environment). 

HP Recommended

Hello @phake ,

 

Ws this an internal self-signed certificate or an external one?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

@SteffenBaierUK this was an internal cert, SSL decryption, that was causing the issue - bizarrely. 

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