I have a VVX 501 phone and I am not able to login to skype for business from it. I get an ' authentication failed' message when I try.
upgraded the software from 220.127.116.1173 to 18.104.22.16857 but no good. same problem persists.
below are the phone/software details and logs. Can someone help pinpointing the issue?
Phone Model - VVX 501
Current software version 22.214.171.12457
logs - attached
Hello @G-Ga ,
Welcome to the Poly Community and as you posted in an unrelated section I moved your post to the correct place.
A few fundamentals first:
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?
Resolution: Have a look => here <=
Please provide us with answers to all of the above and new logs.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.