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VVX 600 Default Answer Type

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Occasional Contributor

VVX 600 Default Answer Type

I have several VVX 600 phones with Skype for Business.  My users have connected Microsoft USB headsets to the Polycom phone.  They can use them perfectly when pressing the headset button.

 

However - when a call comes in and they press Answer on the phone, or answer it on the PC using the BToE connector, the Polycom phone answers on speaker phone.

 

Is ther a way to default the answer type on the VVX 600 to Headset instead of speaker?

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Regular Advisor

Re: VVX 600 Default Answer Type

You can enable headset memory.  Once this is on push the headset button twice to enable the headset as the default hands free device.  Push once to turn it off.

 

Settings/Basic/Preferences/Headset/Headset Memory.

 

When it is on the headset button will slow blink, green for analog headset blue for digital.

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Regular Advisor

Re: VVX 600 Default Answer Type

You can enable headset memory.  Once this is on push the headset button twice to enable the headset as the default hands free device.  Push once to turn it off.

 

Settings/Basic/Preferences/Headset/Headset Memory.

 

When it is on the headset button will slow blink, green for analog headset blue for digital.

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Polycom Employee & Community Manager

Re: VVX 600 Default Answer Type

Hello JimSillasen,

I have added this to the community's VoIP FAQ :

Nov 19, 2015 Question:How can I enable the Headset memory mode?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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