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VVX 600 Expansion Module problems

Occasional Visitor

VVX 600 Expansion Module problems

We've been using 5.4.0 Rev A with a Lync profile and recently started updating the VVX phones (410 and 600) to 5.5.1.

 

We have an issue on the VVX 600 with the expansion modules. We previously used lineKey.reassignment.enabled as outlined => here <=

 

Since this now seems to be deprecated we wanted to use feature.flexibleLineKey.enable as outlined => here <= 

 

The previous config, which doesn't seem to work now (the expansion module is blank):

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<ExpansionModule 
lineKey.reassignment.enabled="1" 
lineKey.1.category="Line" 
lineKey.1.index="1" 
lineKey.2.category="unassigned" 
lineKey.3.category="unassigned" 
lineKey.4.category="unassigned" 
lineKey.5.category="unassigned" 
lineKey.6.category="unassigned" 
lineKey.7.category="unassigned" 
lineKey.8.category="unassigned" 
lineKey.9.category="Presence" 
lineKey.10.category="Presence" 
lineKey.11.category="Presence" 
lineKey.12.category="Presence" 
lineKey.13.category="Presence" 
lineKey.14.category="Presence" 
lineKey.15.category="Presence" 
lineKey.16.category="Presence" 
lineKey.17.category="Presence" 
lineKey.18.category="Presence" 
lineKey.19.category="Presence" 
lineKey.20.category="Presence" 
lineKey.21.category="Presence" 
lineKey.22.category="Presence" 
lineKey.23.category="Presence" 
/>

 

The new config (the GUI is available and the contacts start appearing on the expansion module, but not automatically):

 

<?xml version="1.0" standalone="yes"?>
<!-- Enhanced Flexible Line UC Software 5.4.1 or and LYNC Base profile only  -->
<!-- feature.flexibleLineKey.enable="1" enables the feature -->
<!-- regOnPhone="1" If 1, contacts users assign to a line key are pushed to the attached expansion module -->
<line feature.flexibleLineKey.enable="1" regOnPhone="1"/>


The problem with the new configuration is that while we do get a GUI for adding, removing contacts it's a lot of work, we'd also like to automatically populate all the Favorites the user has to the Expansion Module, without them manually doing this (as was the case with the previous config). This was previously possible.

 

How would such a config look like on the 5.5.1? We're seriously considering rolling back just because of this limitation. 

Message 1 of 8
7 REPLIES 7
Polycom Employee & Community Manager

Re: VVX 600 Expansion Module problems

Hello Miha,

welcome to the Polycom Community.

This is working as designed for the new functionality and any change requires a feature request.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Please contact me via community mail and provide me with your details, your company information etc. so I can get you in touch with our product management team. Also provide me at least with one of the MAC addresses of a phone. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 8
Occasional Visitor

Re: VVX 600 Expansion Module problems

Hello Steffen,

 

thank you for your quick reply.

 

I don't quite understand how going from a very simple use scenario, that is adding users as favorites and they automatically appear on the Expansion Module, to having to manually add them is progress? I must be missing something.

 

Our scenario is very simple, the user adds their prefered contacts to Favorites and they must appear on the Expansion Module only. Right now the first few appear on the VVX 600 and the rest on the Expansion Module. Can this be achivied (it previously was) and how with 5.5.1?

 

I'd gladly provide additional information as you stated, but please provide (perhaps through PM) the community mail, so I know where to address this.

 

Thanks in advance.

Message 3 of 8
Polycom Employee & Community Manager

Re: VVX 600 Expansion Module problems

Hello Miha,

the new mode only work in LYNC / Skype for Business Profile and allows you manually via the Menu to assign each of your favorite contacts to the desired key.

 

This is something that should not be done to often in a normal use case.

 

Please click on the envelope

 

Community_Mail.PNG

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 8
Occasional Visitor

Re: VVX 600 Expansion Module problems

One more question, the user has 70 contacts, one of them leaves and is disabled in S4B. Will it automatically be removed? What if the contact is removed and it was in the middle of the list, will that line key be empty?

 

Previously the contacts were arranged alphabetically, does that function still exist?

Message 5 of 8
Highlighted
Polycom Employee & Community Manager

Re: VVX 600 Expansion Module problems

Hello Miha,

 

no.

 

  • If a contact leaves this will still stay on the phone as we have a "hard" record of this to subscribe to
  • the key will be left with what is programmed in them
  • No you cannot alphabetically sort the contacts

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 8
Occasional Visitor

Re: VVX 600 Expansion Module problems

Hello Steffen,

 

thank you very much for your assistance. Although the software doesn't function as we hoped for, I now at least know how it works.

Message 7 of 8
Polycom Employee & Community Manager

Re: VVX 600 Expansion Module problems

Hello Miha,

Please be aware of this:

 

In addition a Parameter can be utilized that pushes all configured keys to the Expansion Module (UC Software 5.4.x):

 

<line regOnPhone="1"/>
  • If 1, contacts users assign to a line key are pushed to the attached expansion module.
  • If 0, contacts return to the position the user assigned on the phone line keys

 

From UC Software 5.5.x onwards:

 

<line up.regOnPhone="1"/>


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 8