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VVX 600 reboots

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Occasional Contributor

VVX 600 reboots

Ramdom VVX 600 phones seam to reboot due to high memory usage and genergat a core dump file - any idea how ai can read this encrypted file so i acn acertain what is causing the phones to re-boot?  5.4.4 on S4B 2013 - many thanks

 

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: VVX 600 reboots

Hello Max Brown,

welcome to the Polycom Community.

These Core-Files cannot be decrypted by End Customers.

 

You would need to open a Support Ticket via your Polycom reseller with Polycom support so we can look at this.

 

If your reseller is some sort of discounter or refuses you support please post your MAC Address so I can look this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Contributor

Re: VVX 600 reboots

thanks - this is happening to multiple phones, the last one it happend to was 00042f2c3d052  it appears the phones run out of memory, the screens freeze and then reboot - i have attached the Core Dump file - many thanks

Message 3 of 5
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Polycom Employee & Community Manager

Re: VVX 600 reboots

Hello Max Brown,,

I cannot find this MAC in our records. Do you have any others?

 

There was nothing attached to your reply and you will need to work with your Reseller anyway to get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: VVX 600 reboots

Hello Max Brown,

I am unsure why your reply with your Serial Numbers suddenly disappeared but these phones here:

 

0004F2C3D052

31/08/2015

WESTCON GROUP EUROPEAN OPERATIONS LTD

VVX 600,PoE (P/N: 2200-44600-025)

0004F2C3E6E2

31/08/2015

WESTCON GROUP EUROPEAN OPERATIONS LTD

VVX 600,PoE (P/N: 2200-44600-025)

0004F2C3D17A

31/08/2015

WESTCON GROUP EUROPEAN OPERATIONS LTD

VVX 600,PoE (P/N: 2200-44600-025)

0004F27F28B0

31/08/2015

WESTCON GROUP EUROPEAN OPERATIONS LTD

VVX 600,PoE (P/N: 2200-44600-025)

0004F2C3D23F

31/08/2015

WESTCON GROUP EUROPEAN OPERATIONS LTD

VVX 600,PoE (P/N: 2200-44600-025)

0004F2C3D052

31/08/2015

WESTCON GROUP EUROPEAN OPERATIONS LTD

VVX 600,PoE (P/N: 2200-44600-025)

0004F2C3D23F

31/08/2015

WESTCON GROUP EUROPEAN OPERATIONS LTD

VVX 600,PoE (P/N: 2200-44600-025)

 

Are all not LYNC SKU phone so therefore you can only test these for 30 day using Lync / Skype for Business and afterwards need to purchase a per Device LYNC license from your Polycom reseller to use these.

 

This is all explained => here <= as an example. I did not check all your Phones shown here:

 

CommunityCoreDump.PNG

 

NEXT ACTION FOR YOU:

 

  • Purchase the relevant licenses from your Polycom reseller for all the phones you use
  • Open a Support Ticket with Polycom via the WESTCON GROUP EUROPEAN OPERATIONS LTD and provide proof of your Per LYNC License to our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5