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VVX 601 5.8.0 Issues with Plantronics Hookswitch

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Advisor

VVX 601 5.8.0 Issues with Plantronics Hookswitch

After updating to 5.8.0, my Plantronics headset, when you would lift it out of the cradle, would go offhook and you would get dial tone and could make a call.

 

Now, you lift it off hook, nothing happens.  Didn't see anything in the Release notes about changes in Hookswitch.

 

If already off hook, you put the headset back into the cradle, it will hang up though.  It is just the lifting part out of the cradle that doesn't go off-hook any longer.

 

Any ideas?

Message 1 of 6
5 REPLIES
Advisor

Re: VVX 601 5.8.0 Issues with Plantronics Hookswitch

Wouldl like to also add:  Rolled back to 5.7.0 and 5.7.2, both work normal again with the Plantronics EHS headset, lift headset, goes offhook, green headset lights up.

 

Also, on 5.8.0, when you would manually turn the headset on, after 10 seconds, it would turn itself back off...call would stay connected, but headset turned itself off.

 

5.8 has EHS headset issues obviously.

Message 2 of 6
Polycom Employee & Community Manager

Re: VVX 601 5.8.0 Issues with Plantronics Hookswitch

Hello @techlogik,

welcome back to the Polycom Community.

Please open a ticket for this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 6
Advisor

Re: VVX 601 5.8.0 Issues with Plantronics Hookswitch

64167f0a1962

 

Thx

Message 4 of 6
Polycom Employee & Community Manager

Re: VVX 601 5.8.0 Issues with Plantronics Hookswitch

I am currently on holiday so please wait for my return in case you need information on who to contact for support.

 

Replied via a mobile device

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 6
Advisor

Re: VVX 601 5.8.0 Issues with Plantronics Hookswitch

Sorry for the late reply.  I ended up rolling the firmware back to the previous version.  Then let it update to the latest again.  Now it is working normal.  Something must have gone wrong during the original update that is now fixed.

 

All working fine now.

Message 6 of 6